Overview
Join to apply for the Torre de control o Controller Bilingüe GTR role at GroupCOS in Bogotá, D.C., Capital District, Colombia.
Responsibilities
- Supervise call center agents
- Monitor performance metrics
- Analyze data for process improvement
- Ensure compliance with regulations
- Handle escalated customer inquiries
Qualifications
- At least 6 months of work experience in related roles.
- Technical or Technological deegree.
- Strong knowledge in the use of Excel, Microsoft Office, SQL, and Power BI.
- English B2+
Job Conditions
- Indefinite term contract
- Salary: $2'800.000 + Commission $500.000 (Bi-weekly payment)
- Schedule: Sunday to Sunday (42 hours per week)
- 100% on site: Bogotá
- Laika membership (After one month)
- Netflix/Spotify (After one month)
Job Details
- Seniority level: Not Applicable
- Employment type: Full-time
- Job function: Accounting/Auditing and Finance
- Industries: IT Services and IT Consulting
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