• Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
Colombia Jobs Expertini

Tipalti | Technical Support Team Lead Job Opening In Colombia, Colombia – Now Hiring SD Solutions


Job description

On behalf of Tipalti , SD Solutions is looking for a talented Technical Support Team Lead to step onto a fintech unicorn rocketship!

SD Solutions is a staffing company operating globally.

Contact us to get more details about the benefits we offer.

As a Technical Support Team Lead , you will oversee an Engineering Support team while remaining hands-on about 50% of the time.

In this role, you’ll play a pivotal part in driving seamless daily operations, ensuring timely and effective ticket resolution, and fostering the growth and development of your team.

Reporting to the Engineering Support Manager/Senior Manager, you will serve as a vital bridge between our engineering teams, customers, and leadership, with primary coverage across the US/LATAM time zones.

Responsibilities

  • Mentor and support your team members, providing guidance on complex technical issues and designing onboarding processes for new hires.

    You'll be responsible for building and managing the team's shift schedule to ensure proper coverage.

  • Oversee ticket assignments and prioritization to meet service-level agreements (SLAs).

    You'll handle escalations from the Operations team, management, and/or customers, ensuring prompt and effective resolution.

  • Take ownership of customer-specific projects, coordinating with relevant stakeholders to drive them from start to finish.

    You'll work closely and report to global managers to ensure alignment across domains and support cross-team initiatives.

  • Actively work on technical tickets and use your strong technical background to guide the team in troubleshooting complex cases.

  • Engage directly with customers on high-priority issues and provide timely updates to leadership on progress and critical issues.

    You'll lead the preparation of RCA documents for major incidents, ensuring clear and timely communication.

  • Proactively identify process gaps, propose solutions, and drive initiatives to improve efficiency and documentation.

Requirements

  • 3–5 years of experience in Support or Technical Support, or a related field.

  • At least 2 years of proven leadership experience in a technical support or engineering team, preferably in a SaaS environment.

  • Strong technical troubleshooting skills.

  • Excellent written and verbal communication skills in both English and Spanish.

  • You are assertive, decisive, and confident, with the ability to perform under pressure and manage multiple escalations.

    You're also resilient and solution-oriented in challenging situations.

  • A strong sense of ownership and accountability, with the ability to work independently and thrive in a fast-paced environment.

  • Availability to assist with critical Sev 1 issues outside of standard working hours when needed.

About the company

Tipalti is transforming finance and helping the hottest companies grow and scale their global finance operations.

We’re also growing through a sustainable business model and looking to remove days of finance work every week so business leaders can focus on building a future-proofed, best-in-class finance operation.

World-changing businesses like Amazon, Twitch, Twitter, and Roblox use Tipalti to automate and scale their finance operations.

The only way we can continue to support companies looking to transform their FinOps functions through our platform is with great people.

It is a global payables automation platform that provides a cloud solution to scale and automate global payables operations.

The startup has already raised $565M funding.

Tipalti: Shaping Global Finance Since 2010.

Silicon Valley Fintech Company.

1000+ Employees Worldwide.

Global Offices in CA, London, Tel Aviv, Tbilisi, Medellin, Toronto, Vancouver and more.

2500+ Trusted Clients including Amazon, GoDaddy, Roblox, Twitch.

$550M+ Total Funding

Driving Financial Evolution.

By applying for this position, you agree to the terms outlined in our Privacy Policy.

Please take a moment to review our Privacy Policy , and make sure you understand its contents.

If you have any questions or concerns regarding our Privacy Policy, please feel free to contact us.

#J-18808-Ljbffr

Required Skill Profession

Other General


  • Job Details

Related Jobs

SD Solutions hiring Tipalti | Technical Support Team Lead Job in Medellín, Antioquia, Colombia
SD Solutions
Medellín, Antioquia, Colombia
SD Solutions hiring Tipalti | Technical Support Engineer Job in Medellín, Antioquia, Colombia
SD Solutions
Medellín, Antioquia, Colombia
SD Solutions hiring Tipalti | Technical Support Engineer Job in Medellín, Valle de Aburrá, Antioquia, Colombia
SD Solutions
Medellín, Valle de Aburrá, Antioquia, Colombia
Tipalti hiring Technical Support Team Lead Job in Medellín, Antioquia, Colombia
Tipalti
Medellín, Antioquia, Colombia
SD Solutions hiring Technical Support Team Lead Job in Medellín, Antioquia, Colombia
SD Solutions
Medellín, Antioquia, Colombia
Tipalti hiring Technical Support Team Lead Job in Medellín, Antioquia, Colombia
Tipalti
Medellín, Antioquia, Colombia
SD Solutions hiring Tipalti | Customer Support Engineer Job in Colombia
SD Solutions
Colombia
SD Solutions hiring Tipalti | Customer Support Engineer Job in Medellín, Antioquia, Colombia
SD Solutions
Medellín, Antioquia, Colombia
gravity9 hiring Technical Team Lead Job in Sabana de Bogotá, Cundinamarca, Colombia
gravity9
Sabana de Bogotá, Cundinamarca, Colombia
Gravity 9 Solutions Ltd hiring Technical Team Lead (Java) Job in Bogotá, Bogotá, Distrito Capital, Colombia
Gravity 9 Solutions Ltd
Bogotá, Bogotá, Distrito Capital, Colombia
Gravity 9 Solutions Ltd hiring Technical Team Lead (Java) Job in Bogotá, Bogotá, D.C., Colombia
Gravity 9 Solutions Ltd
Bogotá, Bogotá, D.C., Colombia
Ansira, LLC hiring Team Lead, Partner Support Job in WorkFromHome, Boyacá, Colombia
Ansira, LLC
WorkFromHome, Boyacá, Colombia
Ansira, LLC hiring Team Lead, Partner Support Job in WorkFromHome, WorkFromHome, Colombia
Ansira, LLC
WorkFromHome, WorkFromHome, Colombia
Ansira, LLC hiring Team Lead, Partner Support Job in WorkFromHome, Meta, Colombia
Ansira, LLC
WorkFromHome, Meta, Colombia
Ansira, LLC hiring Team Lead, Partner Support Job in WorkFromHome, RAP (Especial) Central, Colombia
Ansira, LLC
WorkFromHome, RAP (Especial) Central, Colombia
Ansira, LLC hiring Team Lead, Partner Support Job in WorkFromHome, Valle del Cauca, Colombia
Ansira, LLC
WorkFromHome, Valle del Cauca, Colombia
Ansira, LLC hiring Team Lead, Partner Support Job in WorkFromHome, Huila, Colombia
Ansira, LLC
WorkFromHome, Huila, Colombia
Ansira, LLC hiring Team Lead, Partner Support Job in WorkFromHome, Valle del Cauca, Colombia
Ansira, LLC
WorkFromHome, Valle del Cauca, Colombia
Ansira, LLC hiring Team Lead, Partner Support Job in WorkFromHome, RAP (Especial) Central, Colombia
Ansira, LLC
WorkFromHome, RAP (Especial) Central, Colombia
Confidential hiring Customer Support Team Lead Job in Bogotá, Bogotá, Distrito Capital, Colombia
Confidential
Bogotá, Bogotá, Distrito Capital, Colombia
Ansira, LLC hiring Team Lead, Partner Support Job in WorkFromHome, RAP Eje Cafetero, Colombia
Ansira, LLC
WorkFromHome, RAP Eje Cafetero, Colombia
Ansira, LLC hiring Team Lead, Partner Support Job in WorkFromHome, Antioquia, Colombia
Ansira, LLC
WorkFromHome, Antioquia, Colombia
Ansira, LLC hiring Team Lead, Partner Support Job in WorkFromHome, Valle del Cauca, Colombia
Ansira, LLC
WorkFromHome, Valle del Cauca, Colombia
Ansira, LLC hiring Team Lead, Partner Support Job in WorkFromHome, Antioquia, Colombia
Ansira, LLC
WorkFromHome, Antioquia, Colombia
Ansira, LLC hiring Team Lead, Partner Support Job in WorkFromHome, Cundinamarca, Colombia
Ansira, LLC
WorkFromHome, Cundinamarca, Colombia
Ansira, LLC hiring Team Lead, Partner Support Job in WorkFromHome, Valle del Cauca, Colombia
Ansira, LLC
WorkFromHome, Valle del Cauca, Colombia
Ansira, LLC hiring Team Lead, Partner Support Job in WorkFromHome, Cesar, Colombia
Ansira, LLC
WorkFromHome, Cesar, Colombia
Ansira, LLC hiring Team Lead, Partner Support Job in WorkFromHome, Nariño, Colombia
Ansira, LLC
WorkFromHome, Nariño, Colombia
Ansira, LLC hiring Team Lead, Partner Support Job in WorkFromHome, Antioquia, Colombia
Ansira, LLC
WorkFromHome, Antioquia, Colombia
Ansira, LLC hiring Team Lead, Partner Support Job in WorkFromHome, Antioquia, Colombia
Ansira, LLC
WorkFromHome, Antioquia, Colombia
Ansira, LLC hiring Team Lead, Partner Support Job in WorkFromHome, Antioquia, Colombia
Ansira, LLC
WorkFromHome, Antioquia, Colombia
Ansira, LLC hiring Team Lead, Partner Support Job in WorkFromHome, Boyacá, Colombia
Ansira, LLC
WorkFromHome, Boyacá, Colombia

Unlock Your Tipalti Technical Potential: Insight & Career Growth Guide


Real-time Tipalti Technical Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Tipalti Technical in Colombia, Colombia, highlighting market share and opportunities for professionals in Tipalti Technical roles.

5354 Jobs in Colombia
5354
154 Jobs in Colombia
154
Download Tipalti Technical Jobs Trends in Colombia and Colombia

Are You Looking for Tipalti | Technical Support Team Lead Job?

Great news! is currently hiring and seeking a Tipalti | Technical Support Team Lead to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at SD Solutions adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Tipalti | Technical Support Team Lead Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Colombia. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Tipalti | Technical Support Team Lead?

Key qualifications for Tipalti | Technical Support Team Lead typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Tipalti | Technical Support Team Lead?

To improve your chances of getting hired for Tipalti | Technical Support Team Lead, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Tipalti | Technical Support Team Lead Job Success

SD Solutions interview tips for Tipalti | Technical Support Team Lead

Here are some tips to help you prepare for and ace your Tipalti | Technical Support Team Lead job interview:

Before the Interview:

Research: Learn about the SD Solutions's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Tipalti | Technical Support Team Lead interview at SD Solutions, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the SD Solutions's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Tipalti | Technical Support Team Lead Positions

Setting up job alerts for Tipalti | Technical Support Team Lead is easy with Colombia Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!