Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Tipalti | Technical Support Engineer.
Colombia Jobs Expertini

Urgent! Tipalti | Technical Support Engineer Job Opening In Medellín – Now Hiring SD Solutions

Tipalti | Technical Support Engineer



Job description

On behalf of Tipalti , SD Solutions is looking for a talented Technical Support Engineer to step onto a fintech unicorn rocketship!

As a Technical Support Engineer, you'll take ownership of technical escalations and serve as the central point of contact for various operational teams.

Your primary focus is to assist our customers in maximizing the use of our global financial automation platform, ensuring seamless business operations.

Collaborate with engineering and product teams to swiftly investigate and resolve complex technical issues while delivering an exceptional customer experience.

Responsibilities:

  • Take full ownership of technical issues escalated by the Onboarding Managers, Customer Support and Customer Success teams, ensuring a seamless troubleshooting process - including information gathering, root cause analysis, and clear resolution communication.

  • Lead internal escalations with Engineering and Product teams to ensure a timely response and appropriate actions to mitigate customer impact.

  • Provide expert technical support on Accounts Payable (AP), Procurement, and Expenses-related issues, working closely with internal operational teams to ensure seamless customer resolution.

  • Diagnose and troubleshoot ERP-related technical issues, including integrations with other systems, driving robust resolutions.

  • Work closely with team leadership to identify emerging issues before they become widespread, contributing to proactive risk mitigation.

  • Identify trends in technical challenges, driving long-term improvements to enhance customer satisfaction and system reliability.

  • Maintain internal documentation and actively contribute to knowledge-sharing across the team.

Requirements:

  • 3+ Years of Experience: Experience in roles such as Technical Support, Product Support, or customer-facing technical roles, particularly within FinTech, SaaS, Financial Management, or Accounts Payables sectors.

  • Database and Troubleshooting Experience: Proven skills with relational databases and SQL, along with proficiency in handling MongoDB for troubleshooting.

  • API Integration Experience: Experience troubleshooting API integrations and familiarity with tools like Postman is an advantage.

  • Workflow Understanding and Communication: Ability to understand complex workflows and effectively communicate solutions across R&D, Product, and customer-facing teams.

  • Global and Remote Collaboration: Experience working with remote team members, including those based in the U.S. and Israel, successfully collaborating across different time zones.

  • Troubleshooting and Problem-Solving Skills: Excellent analytical abilities with a strong customer-centric mindset.

  • Communication Skills: Strong written and verbal communication skills with the ability to translate complex technical issues into clear, customer-friendly explanations.

  • API and Data Structure Familiarity: Familiarity with APIs (SOAP and REST) and reading XML and JSON files is a plus.

  • Work Environment Adaptability: Experience thriving in a fast-paced environment, managing multiple priorities and customer escalations effectively.

  • Remote Management Adaptability: Ability to work effectively under a manager located in the U.S. or Israel, demonstrating flexibility and accountability.

  • Personal Attributes: Self-motivated, quick learner, adaptable, and an effective team player.

About the company:

It is a global payables automation platform that provides a cloud solution to scale and automate global payables operations.

The startup has already raised $565M funding.

#J-18808-Ljbffr


Required Skill Profession

Other General



Your Complete Job Search Toolkit

✨ Smart • Intelligent • Private • Secure

Start Using Our Tools

Join thousands of professionals who've advanced their careers with our platform

Rate or Report This Job
If you feel this job is inaccurate or spam kindly report to us using below form.
Please Note: This is NOT a job application form.


    Unlock Your Tipalti Technical Potential: Insight & Career Growth Guide


  • Real-time Tipalti Technical Jobs Trends in Medellín, Colombia (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Tipalti Technical in Medellín, Colombia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 5375 jobs in Colombia and 69 jobs in Medellín. This comprehensive analysis highlights market share and opportunities for professionals in Tipalti Technical roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for Tipalti | Technical Support Engineer Job?

    Great news! is currently hiring and seeking a Tipalti | Technical Support Engineer to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at SD Solutions adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Colombia laws and regulations
  • What Is the Average Salary Range for Tipalti | Technical Support Engineer Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Medellín. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

  • What Are the Key Qualifications for Tipalti | Technical Support Engineer?

    Key qualifications for Tipalti | Technical Support Engineer typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

  • How Can I Improve My Chances of Getting Hired for Tipalti | Technical Support Engineer?

    To improve your chances of getting hired for Tipalti | Technical Support Engineer, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

  • Interview Tips for Tipalti | Technical Support Engineer Job Success
    SD Solutions interview tips for Tipalti | Technical Support Engineer

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the SD Solutions's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
    • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
    • Be Positive: Focus on your strengths and accomplishments.
    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

    To prepare for your Tipalti | Technical Support Engineer interview at SD Solutions, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the SD Solutions's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

  • How to Set Up Job Alerts for Tipalti | Technical Support Engineer Positions

    Setting up job alerts for Tipalti | Technical Support Engineer is easy with Colombia Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!