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Urgent! Tipalti | Customer Support Engineer Job Opening In Colombia, Colombia – Now Hiring SD Solutions

Tipalti | Customer Support Engineer



Job description

Overview

On behalf of Tipalti, SD Solutions is looking for a talented Customer Support Engineer to join a fintech unicorn rocketship!

SD Solutions is a staffing partner operating globally.

Contact us to get more details about the benefits we offer.

Responsibilities

  • Provide world-class service to our customers and ensure customer success post-sales.

  • Provide specialized support on both technical and product issues, and also manage customer escalations.

  • Lead/coordinate actions to resolve customer issues while collaborating with other teams including Customer Success, Product, and Engineering as required.

  • Act as a customer advocate by sharing product feedback with engineering, product, and other internal stakeholder teams to drive the product roadmap.

  • Create and contribute to the development of knowledge articles in Tipalti’s knowledge base.

Qualifications

  • 2+ years of hands-on technical support experience at a SaaS company, with a focus on delivering support through live chat and email.

  • Proven experience providing real-time support via live chat, including managing multiple conversations simultaneously while maintaining high service quality.

  • Strong communication skills, including written, verbal, and listening.

  • Detail-oriented and well-organized.

  • Always learning, has a growth mindset.

  • Strong creative thinking and problem-solving skills.

  • Experience in working with ticketing systems such as Zendesk or any ticketing system, and Salesforce.

  • Experience with NetSuite / QuickBooks or other ERP systems, and knowledge of accounting is a big plus.

  • Experience with payment systems and/or working at a Fintech company – an advantage.

  • Proven ability to read, debug, and understand HTML code, API calls, etc.

    - an advantage.

About the company

Tipalti is transforming finance and helping the hottest companies grow and scale their global finance operations.

We’re growing through a sustainable business model and aim to remove days of finance work every week so business leaders can focus on building a future-proofed, best-in-class finance operation.

World-changing businesses like Amazon, Twitch, Twitter, and Roblox use Tipalti to automate and scale their finance operations.

Tipalti is a global payables automation platform that provides a cloud solution to scale and automate global payables operations.

The startup has raised substantial funding to date.

Tipalti: Shaping Global Finance Since 2010.

Silicon Valley Fintech Company.

1000+ Employees Worldwide.

Global Offices in CA, London, Tel Aviv, Tbilisi, Medellin, Toronto, Vancouver and more.

2500+ Trusted Clients including Amazon, GoDaddy, Roblox, Twitch.

$550M+ Total Funding.

Driving Financial Evolution.

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    Unlock Your Tipalti Customer Potential: Insight & Career Growth Guide


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