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Tier II Technical Customer Support Job Opening In Colombia, Colombia – Now Hiring Callbell


Job description

We are looking for a
Tier II Customer Support Specialist
with strong technical aptitude to act as the bridge between our front-line customer support team (Tier I) and our development team.

Your role will be to help interpret customer issues that require technical insight, and ensure clear, effective communication between non-technical and technical stakeholders.

Must-have requirements:

  • Ability to understand and explain REST APIs and webhooks
  • Comfortable reading and interpreting technical documentation
  • Ability to troubleshoot and reproduce issues reported by customers
  • Strong written English communication skills (spoken English is a plus)
  • Experience working with customer support or technical support teams

Nice-to-have (but not required):

  • Experience with messaging and asynchronous APIs (e.g. WhatsApp Cloud API, Telegram Bots, etc.)
  • Familiarity with bot automation flows and configuration logic
  • Ability to read and understand source code (any language, ideally JavaScript, Python, or Ruby)
  • Hands-on experience with tools like Postman or curl for API testing
  • Experience in a SaaS environment or with messaging platforms
  • Experience creating technical documentation or internal troubleshooting guides

You don't need to be a developer, but you should be technical enough to understand how things work and explain them clearly.

Required Skill Profession

Other General


  • Job Details

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Unlock Your Tier II Potential: Insight & Career Growth Guide


Real-time Tier II Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Tier II in Colombia, Colombia, highlighting market share and opportunities for professionals in Tier II roles.

2387 Jobs in Colombia
2387
87 Jobs in Colombia
87
Download Tier Ii Jobs Trends in Colombia and Colombia

Are You Looking for Tier II Technical Customer Support Job?

Great news! is currently hiring and seeking a Tier II Technical Customer Support to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Callbell adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Tier II Technical Customer Support Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Colombia. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Tier II Technical Customer Support?

Key qualifications for Tier II Technical Customer Support typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Tier II Technical Customer Support?

To improve your chances of getting hired for Tier II Technical Customer Support, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Tier II Technical Customer Support Job Success

Callbell interview tips for Tier II Technical Customer Support

Here are some tips to help you prepare for and ace your Tier II Technical Customer Support job interview:

Before the Interview:

Research: Learn about the Callbell's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Tier II Technical Customer Support interview at Callbell, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Callbell's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Tier II Technical Customer Support Positions

Setting up job alerts for Tier II Technical Customer Support is easy with Colombia Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!