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Urgent! Tier II Technical Customer Support Job Opening In Colombia, Colombia – Now Hiring Callbell

Tier II Technical Customer Support



Job description

We are looking for a
Tier II Customer Support Specialist
with strong technical aptitude to act as the bridge between our front-line customer support team (Tier I) and our development team.

Your role will be to help interpret customer issues that require technical insight, and ensure clear, effective communication between non-technical and technical stakeholders.

Must-have requirements:

  • Ability to understand and explain REST APIs and webhooks
  • Comfortable reading and interpreting technical documentation
  • Ability to troubleshoot and reproduce issues reported by customers
  • Strong written English communication skills (spoken English is a plus)
  • Experience working with customer support or technical support teams

Nice-to-have (but not required):

  • Experience with messaging and asynchronous APIs (e.g. WhatsApp Cloud API, Telegram Bots, etc.)
  • Familiarity with bot automation flows and configuration logic
  • Ability to read and understand source code (any language, ideally JavaScript, Python, or Ruby)
  • Hands-on experience with tools like Postman or curl for API testing
  • Experience in a SaaS environment or with messaging platforms
  • Experience creating technical documentation or internal troubleshooting guides

You don't need to be a developer, but you should be technical enough to understand how things work and explain them clearly.


Required Skill Profession

Other General



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