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Tier 3 IT Support Microsoft Ecosystem Job Opening In Bogotá – Now Hiring Nearshore Business Solutions


Job description

Primary Role

Serve as the Tier 3 escalation point within the Microsoft ecosystem.

Provide expert-level support and troubleshooting across Microsoft 365, Intune, and Azure environments.

Lead resolution of the most complex technical issues, ensuring long-term solutions that strengthen reliability, security, and user experience.

Key Responsibilities

  • Act as the final escalation tier for technical issues within Microsoft 365, Intune, and Azure.

  • Diagnose and resolve advanced problems related to cloud infrastructure, identity management, security policies, and device compliance.

  • Manage and optimize Microsoft Intune for endpoint security, device compliance, application deployment, and conditional access.

  • Administer and secure Microsoft 365 environments , including account lifecycle management, Exchange Online migrations, DLP configuration, and distribution group management.

  • Configure and manage Azure Active Directory (identity protection, conditional access, MFA, security baselines).

  • Implement and support data loss prevention (DLP) and endpoint security solutions within Microsoft 365/Intune.

  • Collaborate with engineering and security teams to solve cross-platform issues impacting enterprise cloud services.

  • Lead technical initiatives to improve the Microsoft cloud environment (automation, policy rollout, security hardening).

  • Create Tier 3-level documentation: incident reports, escalation SOPs, and technical guides.

  • Mentor Tier 1 and Tier 2 teams to strengthen their knowledge of Microsoft technologies.

Required Skills and Qualifications

  • Exceptional spoken and written English (C2 or Native).

  • Proven expert-level experience with Microsoft Intune (must be explicitly listed in experience).

  • Deep knowledge of Microsoft 365 administration, Azure Active Directory, and security/DLP solutions.

  • Strong understanding of Microsoft cloud networking, conditional access, and endpoint management.

  • Scripting/automation skills (PowerShell highly desirable).

  • 10+ years in IT support roles with at least 5 years in senior/Tier 3 capacity focused on Microsoft technologies.

  • Relevant certifications strongly preferred (Microsoft Certified: Endpoint Administrator, Azure Administrator, Security+, etc.).

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Required Skill Profession

Soporte Técnico Y Administración


  • Job Details

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Unlock Your Tier 3 Potential: Insight & Career Growth Guide


Real-time Tier 3 Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Tier 3 in Bogotá, Colombia, highlighting market share and opportunities for professionals in Tier 3 roles.

1239 Jobs in Colombia
1239
78 Jobs in Bogotá
78
Download Tier 3 Jobs Trends in Bogotá and Colombia

Are You Looking for Tier 3 IT Support Microsoft Ecosystem Job?

Great news! is currently hiring and seeking a Tier 3 IT Support Microsoft Ecosystem to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Nearshore Business Solutions adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Tier 3 IT Support Microsoft Ecosystem Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Bogotá. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Tier 3 IT Support Microsoft Ecosystem?

Key qualifications for Tier 3 IT Support Microsoft Ecosystem typically include Soporte Técnico Y Administración and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Tier 3 IT Support Microsoft Ecosystem?

To improve your chances of getting hired for Tier 3 IT Support Microsoft Ecosystem, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Tier 3 IT Support Microsoft Ecosystem Job Success

Nearshore Business Solutions interview tips for Tier 3 IT Support Microsoft Ecosystem

Here are some tips to help you prepare for and ace your Tier 3 IT Support Microsoft Ecosystem job interview:

Before the Interview:

Research: Learn about the Nearshore Business Solutions's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Tier 3 IT Support Microsoft Ecosystem interview at Nearshore Business Solutions, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Nearshore Business Solutions's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Tier 3 IT Support Microsoft Ecosystem Positions

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