*Join CHUBB *
TeleComm Senior UC Engineer - CHUBB
Chubb, a leading global insurance company with a presence in more than 54 countries, is opening its new Engineering Center in Bogotá.
This strategic hub will drive digital transformation and the development of innovative technology solutions for the company worldwide.
We are currently seeking an
TeleComm Senior UC Engineer
to join our global team.
Why Join Us?
- Be part of a company with true global reach, working on high-impact projects for North America.
- Grow your career in one of the largest technology hubs in Latin America.
- Collaborate in an inclusive, innovative, and continuously learning environment.
- Access cutting-edge tools, training, and career development opportunities.
What You'll Do
- Lead project teams as a subject matter expert in the implementation of Unified Communications (UC) and Contact Center solutions.
- Deploy and migrate sites and solutions, consolidating distributed telephony technologies into global platforms, including gateway configuration.
- Collaborate with business partners to gather requirements and implement call flow modifications (CUCM, CVP, and future cloud platforms).
- Provide escalation support to the L2 operations team.
- Develop operational documentation for new solutions.
- Support vendor management to ensure compliance with established SLAs.
What Were Looking For
- 5+ years of experience working in UC and/or Contact Center environments, including SBC, Dial-plan, ACD, IVR, WFM, and call recording services.
- Strong knowledge of UC and Contact Center design patterns, with hands-on experience in platforms such as Cisco, Nice inContact, Genesys, and Microsoft.
- Proven experience in deploying and supporting solutions like Nice inContact, CUCM, UCCE, WebEx Calling, or other leading collaboration/contact center platforms.
- Experience working with global telecommunications providers, including SIP trunking and TDM solutions, as well as understanding regional routing and regulatory requirements.
- Solid knowledge of network infrastructure (QoS, routing, DHCP, DNS) and ability to perform packet captures and troubleshooting.
- Understanding of security infrastructure related to collaboration services (firewalls, VPNs, certificates, encryption, etc.).
- Familiarity with project management methodologies (Agile, SDLC, DevOps).
- Excellent communication and documentation skills, with the ability to interact effectively with business users, executives, and technical teams, and to create diagrams, call flows, and implementation presentations for both technical and non-technical audiences.
What You'll Get
- Hybrid work model Bogota.
- Competitive salary and comprehensive health benefits.
- Continuous learning: training programs and professional certifications.
- Wellness initiatives and a supportive workplace culture.
Ready to take your career global?
Apply now and build the future of technology with CHUBB.