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Urgent! Técnico de Soporte Informático Nivel 2/3 Job Opening In Medellín – Now Hiring SOFTGIC S.A.S.

Técnico de Soporte Informático Nivel 2/3



Job description

Este es un puesto de trabajo remoto.

En Softgic, trabajamos con los ms talentosos, con quienes crean, con quienes aman lo que hacen, con quienes tienen una actitud del 100%, porque esa es nuestra #Coolture.

nete a nuestro objetivo de hacer la vida ms fcil con la tecnologa y s parte de nuestro equipo como Tcnico de Soporte Informtico Nivel 2/3.

Responsabilidades: Resolver tickets de soporte abiertos por los usuarios.

Atender incidencias en PC/Laptop, servicios Cloud y plataforma App/Box Device Manager.

Configurar y solucionar problemas en servidores Linux/Plesk y entornos LAMP.

Configurar accesos y permisos de usuarios mediante LDAP/Active Directory.

Gestionar actualizaciones de herramientas, plataformas e incidentes de red.

Proporcionar soporte Microsoft y realizar tareas de mantenimiento y actualizacin.

Implementar y mantener automatizaciones con n8n.

Atender consultas y solicitudes a travs de WhatsApp, correo electrnico y herramientas internas.

Extraer y documentar informacin en Notion, Slack y Zendesk.

Participar en reuniones internas y con clientes, ofreciendo soluciones y manejando objeciones.

Requisitos 2-3 aos de experiencia en soporte tcnico de nivel 2/3.

Dominio de Microsoft 365: Entra ID, Intune, Defender, Exchange, Windows 10/11.

Conocimientos slidos en Linux, servidores LAMP y administracin de Plesk.

Experiencia en configuracin y gestin de accesos LDAP/Active Directory.

Manejo de redes, VPN, actualizaciones, incidencias y resolucin de tickets.

Experiencia en soporte de PC/Laptop y servicios en la nube.

Conocimiento en automatizaciones con n8n.

Experiencia en atencin al cliente, incluyendo reuniones y manejo de objeciones.

Capacidad para trabajar con herramientas como Notion, Slack, Zendesk y WhatsApp.

Experiencia o inters en inteligencia artificial, con capacidad para aportar en su uso o soporte.

Proactividad, autonoma, energa y capacidad para trabajar de manera independiente.

Idioma espaol, ingls valorable.

1-3 años
Bachelor’s degree in a related field or equivalent experience.

2+ years in client/technical support, preferably in SaaS or tech environments.

Excellent English communication skills (C1+), verbal and written.

Strong problem-solving and multitasking abilities.

Experience with CRM/support tools (Zendesk, Salesforce, or ServiceNow) and JIRA.

Knowledge of APIs, cloud technologies, or scripting (Python/JavaScript) is a plus.

Exposure to AI, workflow automation, or LLMs is a plus.

Key Responsibilities Provide timely, expert client support via email, chat, and calls.

Diagnose and resolve technical issues, collaborating with engineering when needed.

Support onboarding, setup, and configuration for new clients.

Create and maintain documentation (knowledge base, FAQs, guides).

Communicate client feedback to product and engineering teams to drive improvements.

Track and report key support metrics and suggest process/product enhancements.


Required Skill Profession

Other General



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