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Urgent! Técnico de Soporte Informático Nivel 2/3 Job Opening In Medellín – Now Hiring SOFTGIC S.A.S.
Este es un puesto de trabajo remoto.
En Softgic, trabajamos con los ms talentosos, con quienes crean, con quienes aman lo que hacen, con quienes tienen una actitud del 100%, porque esa es nuestra #Coolture.
nete a nuestro objetivo de hacer la vida ms fcil con la tecnologa y s parte de nuestro equipo como Tcnico de Soporte Informtico Nivel 2/3.
Responsabilidades: Resolver tickets de soporte abiertos por los usuarios.
Atender incidencias en PC/Laptop, servicios Cloud y plataforma App/Box Device Manager.
Configurar y solucionar problemas en servidores Linux/Plesk y entornos LAMP.
Configurar accesos y permisos de usuarios mediante LDAP/Active Directory.
Gestionar actualizaciones de herramientas, plataformas e incidentes de red.
Proporcionar soporte Microsoft y realizar tareas de mantenimiento y actualizacin.
Implementar y mantener automatizaciones con n8n.
Atender consultas y solicitudes a travs de WhatsApp, correo electrnico y herramientas internas.
Extraer y documentar informacin en Notion, Slack y Zendesk.
Participar en reuniones internas y con clientes, ofreciendo soluciones y manejando objeciones.
Requisitos 2-3 aos de experiencia en soporte tcnico de nivel 2/3.
Dominio de Microsoft 365: Entra ID, Intune, Defender, Exchange, Windows 10/11.
Conocimientos slidos en Linux, servidores LAMP y administracin de Plesk.
Experiencia en configuracin y gestin de accesos LDAP/Active Directory.
Manejo de redes, VPN, actualizaciones, incidencias y resolucin de tickets.
Experiencia en soporte de PC/Laptop y servicios en la nube.
Conocimiento en automatizaciones con n8n.
Experiencia en atencin al cliente, incluyendo reuniones y manejo de objeciones.
Capacidad para trabajar con herramientas como Notion, Slack, Zendesk y WhatsApp.
Experiencia o inters en inteligencia artificial, con capacidad para aportar en su uso o soporte.
Proactividad, autonoma, energa y capacidad para trabajar de manera independiente.
Idioma espaol, ingls valorable.
1-3 años
Bachelor’s degree in a related field or equivalent experience.
2+ years in client/technical support, preferably in SaaS or tech environments.
Excellent English communication skills (C1+), verbal and written.
Strong problem-solving and multitasking abilities.
Experience with CRM/support tools (Zendesk, Salesforce, or ServiceNow) and JIRA.
Knowledge of APIs, cloud technologies, or scripting (Python/JavaScript) is a plus.
Exposure to AI, workflow automation, or LLMs is a plus.
Key Responsibilities Provide timely, expert client support via email, chat, and calls.
Diagnose and resolve technical issues, collaborating with engineering when needed.
Support onboarding, setup, and configuration for new clients.
Create and maintain documentation (knowledge base, FAQs, guides).
Communicate client feedback to product and engineering teams to drive improvements.
Track and report key support metrics and suggest process/product enhancements.
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Unlock Your Técnico de Potential: Insight & Career Growth Guide
Real-time Técnico de Jobs Trends in Medellín, Colombia (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Técnico de in Medellín, Colombia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 78184 jobs in Colombia and 7084 jobs in Medellín. This comprehensive analysis highlights market share and opportunities for professionals in Técnico de roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! SOFTGIC S.A.S. is currently hiring and seeking a Técnico de Soporte Informático Nivel 2/3 to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Técnico de Soporte Informático Nivel 2/3 Jobs Medellín.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at SOFTGIC S.A.S. adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Técnico de Soporte Informático Nivel 2/3 Jobs Colombia varies, but the pay scale is rated "Standard" in Medellín. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Técnico de Soporte Informático Nivel 2/3 typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Técnico de Soporte Informático Nivel 2/3, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Técnico de Soporte Informático Nivel 2/3 interview at SOFTGIC S.A.S., research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the SOFTGIC S.A.S.'s products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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