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Technology Support Analyst I – English & French Support Job Opening In WorkFromHome – Now Hiring J.S. Held LLC


Job description

Overview

Technology Support Analyst I – English & French Support at J.S. Held LLC.

The role provides remote, end-user support for company-issued computer systems, devices, and applications, serving native English and Canadian French speakers.

Remote work, travel, and location requirements are described by the employer; the position involves a fast-paced environment with a flexible work culture.

Responsibilities

  • Providing remote virtual, telephone, chat, and email support for employees for company-issued/approved computer systems, devices, and applications.

  • Provide IT support to native English and French speakers, ensuring service quality in accordance with ITIL guidelines.

  • Troubleshooting problems and providing immediate resolution, or performing additional research as needed to resolve issues.

  • Performing root cause analysis and developing checklists for typical problems and recommending procedures and controls for problem prevention.

  • Creating and managing detailed tickets documenting requests, troubleshooting, and resolution of requests.

  • Escalate as it fits the situation to Tier II agents or as per Tier I lead´s instructions.

Qualifications

  • Essential Knowledge, Skills, and Qualifications
    • Experience creating and maintaining technical documentation for Service Desk processes in English and Canadian French
    • Proficiency in Microsoft Office 365 (Outlook, Excel, Word) and Microsoft Windows 11
    • Expertise in cloud-based storage systems, including Box and Adobe Cloud products
    • Strong knowledge of Azure Active Directory (Azure AD), Intune, M365 Admin Console, and Exchange
    • Experience with ServiceNow or comparable ITSM Systems
    • Excellent troubleshooting and analytical skills, with the ability to independently diagnose and resolve issues without solely relying on documented solutions
    • ITILv4 Certification is a plus
    • Bachelor’s degree preferred
    • Minimum of 2-3 years of job stability in a corporate support environment

Other Requirements

  • Location: Mexico, Colombia, Canada
  • Language Skills: Professional fluency in English and Canadian French (Quebec), with a minimum proficiency of B1 preferred; however, C1 proficiency for both languages is highly preferred
  • Travel: None
  • Remote work requires a stable high-speed internet connection and quiet working environment

Benefits

  • Our flexible work environment allows employees to work remotely, when needed
  • Medical, Dental, and Vision Insurance
  • Commuter Benefit

Other Information

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job.

Duties, responsibilities, and activities may change at any time with or without notice.

Privacy & EEO

By submitting your application, you acknowledge that you have read the J.S. Held Online Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as required and described therein.

J.S. Held is an equal opportunity employer and is committed to hiring a diverse workforce.

All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

If you are an individual with a disability and would like to request a reasonable accommodation, please email and include “Applicant Accommodation” within the subject line with your request and contact information.

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Required Skill Profession

Soporte Técnico Y Administración


  • Job Details

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Unlock Your Technology Support Potential: Insight & Career Growth Guide


Real-time Technology Support Jobs Trends (Graphical Representation)

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9195 Jobs in Colombia
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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at J.S. Held LLC adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Technology Support Analyst I – English & French Support Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in WorkFromHome. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Technology Support Analyst I – English & French Support?

Key qualifications for Technology Support Analyst I – English & French Support typically include Soporte Técnico Y Administración and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Technology Support Analyst I – English & French Support Job Success

J.S. Held LLC interview tips for Technology Support Analyst I – English & French Support

Here are some tips to help you prepare for and ace your Technology Support Analyst I – English & French Support job interview:

Before the Interview:

Research: Learn about the J.S. Held LLC's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

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Follow Up: Send a thank-you email to the interviewer within 24 hours.

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Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Technology Support Analyst I – English & French Support interview at J.S. Held LLC, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the J.S. Held LLC's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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