Location: Remote
Employment Type: Contract (Project-based) - 2 months
Experience Level: Mid- to Senior-level (3+ years)
We're Hiring: Technical Writer
Are you skilled at turning complex technical concepts into clear, user-friendly content?
At Solvedex, we connect top tech talent with innovative companies around the world.
We're looking for a Technical Writer to create engaging and intuitive user documentation for a mobile payment application.
You'll play a key role in helping users understand features, troubleshoot issues, and make the most of the platform — all while ensuring consistency, clarity, and accuracy across every piece of content.
What You'll Do
- Develop help center articles, step-by-step guides, and troubleshooting content for a mobile payment app.
- Create clear onboarding and account management documentation tailored to merchant users
- Collaborate with UX/UI designers, product managers, and developers to align documentation with product functionality.
- Organize and structure a searchable knowledge base, using tagging and linking strategies to improve discoverability.
- Adhere to brand voice and style guidelines, ensuring consistency across all documentation.
- Contribute to documentation templates and standards for future scalability.
- Support the creation of instructional videos and tooltips when applicable.
What We're Looking For
- 3+ years of experience in technical writing for software or mobile applications.
- Strong ability to translate technical details into clear, actionable content for end users.
- Experience writing documentation for knowledge bases (e.g., Intercom, Zendesk, Confluence).
- Excellent attention to detail, grammar, and structure.
- Ability to work independently and manage multiple deliverables under tight deadlines.
- Advanced English communication skills (written and verbal).
Bonus Points If You Have
- Experience writing for FinTech, payment systems, or financial services products.
- Familiarity with Intercom, Markdown, and HTML formatting.
- Experience producing tutorial videos or visual content to complement written materials.
- Understanding of UI/UX design workflows and collaboration with design teams.
Why Join Solvedex?
- Work with a fast-growing global team.
- Collaborate with innovative companies shaping the future of digital payments.
- Flexible remote work environment.
- Competitive project-based compensation.
- A culture that values clarity, creativity, and excellence in communication.