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Technical Support Specialist Job Opening In WorkFromHome – Now Hiring Broadvoice


Job description

Join to apply for the Technical Support Specialist role at Broadvoice

Position Summary

Broadvoice is looking for a Technical Support Representative 2 to join our growing team.

In this dynamic role, you will provide technical support to US-based business customers via phone, chat and email.

If you are passionate about solving problems and want to make an immediate impact on the customer experience, we want to talk to you!

Your Day-to-Day

  • Serve as a Broadvoice brand ambassador by embodying our core values and delivering exceptional customer support
  • Research, diagnose, and resolve technical issues—particularly those involving SIP signaling, RTP, and call logs in VoIP/SIP trunking environments
  • Troubleshoot call failures using logs and diagnostic tools; identify root causes for quality or connectivity issues in SIP environments
  • Accurately document and track issues using our internal ticketing system
  • Identify and escalate bugs or defects; document feature requests to help improve our product ecosystem
  • Create and contribute to knowledge base documentation and support the enablement of peers with up-to-date technical info
  • Communicate real-time insights with your team through collaboration tools like chat and internal channels
  • Actively grow your technical knowledge with training, manuals, industry publications, and hands-on experience
  • Take on additional duties and special projects as assigned

What You Bring to the Team

  • Strong knowledge of VoIP technologies (SIP, RTP, NAT traversal) and experience in SIP trunking environments
  • Demonstrated experience troubleshooting SIP signaling and interpreting call logs , preferably with platforms like Metaswitch
  • Understanding of network fundamentals, router configurations, and basic IT concepts
  • Strong English communication skills—written, verbal, and in live customer interactions
  • Ability to manage time effectively and stay detail-oriented in a fast-paced support environment
  • Previous experience in a Tier 2 or higher technical support role in a VoIP, telecom, or unified communications setting is preferred

Why Broadvoice

We are a growing cloud communication company with a passionate team on a mission to inspire meaningful human connections.

Our goal is to personalize the way we communicate so that no matter where work happens, our technology makes it brilliant for teams to connect with what matters most.

Broadvoice is an Equal Opportunity Employer.

Reasonable accommodations may be made to enable individuals with disabilities to perform their job functions.

If this position requires travel, you may be required to pass a drug screen.

Seniority level

  • Associate

Employment type

  • Full-time

Job function

  • Information Technology and Customer Service

Industries

  • Software Development, IT System Training and Support, and Telecommunications
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Required Skill Profession

Soporte Técnico Y Administración


  • Job Details

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Unlock Your Technical Support Potential: Insight & Career Growth Guide


Real-time Technical Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Technical Support in WorkFromHome, Colombia, highlighting market share and opportunities for professionals in Technical Support roles.

12242 Jobs in Colombia
12242
10462 Jobs in Workfromhome
10462
Download Technical Support Jobs Trends in Workfromhome and Colombia

Are You Looking for Technical Support Specialist Job?

Great news! is currently hiring and seeking a Technical Support Specialist to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Broadvoice adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Technical Support Specialist Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in WorkFromHome. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Technical Support Specialist?

Key qualifications for Technical Support Specialist typically include Soporte Técnico Y Administración and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Technical Support Specialist?

To improve your chances of getting hired for Technical Support Specialist, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Technical Support Specialist Job Success

Broadvoice interview tips for Technical Support Specialist

Here are some tips to help you prepare for and ace your Technical Support Specialist job interview:

Before the Interview:

Research: Learn about the Broadvoice's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Technical Support Specialist interview at Broadvoice, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Broadvoice's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Technical Support Specialist Positions

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