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Technical Support Representative Job Opening In Bogotá – Now Hiring CrewBloom Applications


Job description

Description

We are looking for a qualified Customer Support Engineer to serve as a frontline representative by addressing inquiries and resolving technical issues.

In this role, you will assist customers with product concerns and provide guidance to clients encountering technical challenges.

If you possess a proactive attitude, problem-solving skills, a fundamental technical background, and exceptional communication abilities, we invite you to engage with us.

The Support Team delivers assistance not only to external customers but also to internal staff around the clock.


Key Responsibilities

  • Managing a significant volume of incoming support tickets.

  • Providing assistance in response to product inquiries.

  • Receiving and addressing technical requests.

  • Triage tickets to the appropriate Level 2 teams.

  • Adhering to established communication procedures, guidelines, and policies.

  • Delivering accurate, valid, and comprehensive information utilizing appropriate methods/tools.

  • Building sustainable relationships and trust with customers through transparent communication.

  • Addressing customer complaints, offering suitable solutions and alternatives within specified timeframes; ensuring follow-up to confirm resolution.

  • Maintaining records of customer interactions, processing customer accounts, and organizing documents.

  • Going above and beyond to engage with customers.

  • Performing additional duties or assignments as directed by the Team Manager.

Requirements

  • A degree in Computer Science or a related field, or equivalent work experience, is preferred.

  • Strong verbal and written communication skills are essential for effective and precise communication in English.

  • The ability to convey information clearly and understandably to both technical and non-technical audiences is required.

  • Basic knowledge of Key Performance Indicators (KPIs) and metrics is necessary.

  • Attention to detail is crucial for success in this role.

  • Flexibility in work scheduling to meet business requirements is expected.

  • The candidate must possess technical and diagnostic skills, as well as the analytical aptitude to identify and resolve complex issues, alongside foundational mechanical skills.

  • A fundamental understanding of frameworks such as Agile, ITIL, and COBIT is beneficial.

  • Proficiency with ticketing systems, including Zendesk, Jira, and Salesforce, is required.

  • Familiarity with Confluence for maintaining a Support knowledge base is essential, as well as documentation skills.

  • Moderate proficiency in Salesforce is needed to search for details and perform occasional basic editing.

  • Basic knowledge of HubSpot is required.

  • A solid understanding of web page development (HTML, CSS, JavaScript) is necessary.

  • Knowledge of standard debugging techniques for website issues is essential.

  • Experience using a web browser console log during the debugging process is expected.

  • An adequate understanding of computer networks is important.

  • Familiarity with the differences between HTTPS and HTTP is required.

  • Knowledge of public IP addresses and domain names is essential.

  • An understanding of firewalls is necessary.

  • Familiarity with proxy servers is also required.

  • A foundational understanding of Single Sign-On (SSO) is preferable.

  • Basic familiarity with XML and JSON formats is advantageous.

Required Skill Profession

Other General


  • Job Details

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Unlock Your Technical Support Potential: Insight & Career Growth Guide


Real-time Technical Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Technical Support in Bogotá, Colombia, highlighting market share and opportunities for professionals in Technical Support roles.

12242 Jobs in Colombia
12242
756 Jobs in Bogotá
756
Download Technical Support Jobs Trends in Bogotá and Colombia

Are You Looking for Technical Support Representative Job?

Great news! is currently hiring and seeking a Technical Support Representative to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at CrewBloom Applications adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Technical Support Representative Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Bogotá. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Technical Support Representative?

Key qualifications for Technical Support Representative typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Technical Support Representative?

To improve your chances of getting hired for Technical Support Representative, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Technical Support Representative Job Success

CrewBloom Applications interview tips for Technical Support Representative

Here are some tips to help you prepare for and ace your Technical Support Representative job interview:

Before the Interview:

Research: Learn about the CrewBloom Applications's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Technical Support Representative interview at CrewBloom Applications, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the CrewBloom Applications's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Technical Support Representative Positions

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