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Technical Support Nocturno Job Opening In Bogotá – Now Hiring Catenon


Job description

FUNCTIONS

Misión del PuestoBrindar un servicio de soporte técnico de calidad con el fin de satisfacer al cliente mediante la comprensión desde la primera comunicación del cliente a la compañia como operador , hasta las acciones pertinentes para la resolución de la misma en tiempo y forma establecidas por el departamento, ofreciendo una experiencia satisfactoria completa.

Fomentar el cross selling: Aprovechar la oportunidad de gestión de peticiones y/o incidencias para ofrecer el portfolio de la empresa, servicios y/o productos que aumentarán la satisfacción del entorno del cliente.

Responsabilidades y Tareas- Punto de escalado y priorización para incidencias de alta complejidad, asegurando el flujo continuo de información sobre los avances realizados.- Asesoramiento técnico al resto del equipo para la mejora continua de la solución instalada en cliente.- Atención al cliente vía teléfonica-Infoe y ticket-Kayako (Diaria).- Gestión avanzada de los tickets así como su categorización y documentación sobre la resolución de los mismos.- Monitorización de los diferentes paneles de alarmas para ejecutar acciones de aviso y revisión con otros departamentos de la compañía (Diaria)- Gestión directa con proveedores para incidencias y mantenimientos (Según necesidad)- Mantenimiento de repositorios de consulta tanto de procedimientos internos como de procedimientos de resolución de incidencias técnicas, herramienta Redmine (Según necesidad)- Mantenimiento de repositorios de consulta para el cliente, herramienta Wikimedia (Según necesidad)- Reporte directo de problemas en entorno o producción detectados por el técnico o reportados por el cliente.

Requisitos- Técnico Superior en Sistemas de Telecomunicaciones e Informáticos o equivalente- Inglés intermedio (lectura y escritura)- 4 años de experiencia en Administración de servidores en entornos Linux (excluyente)Administración de servicios en red; Web,correo, ftp, AD/DC,(excluyente)Administración de Base de datosPaneles de gestión de serviciosDominio de virtualizadores KVM y VMWare (excluyente) Deseable contar con las certificaciones / cursos- Certificación de Linux y Windows- Certificación Plesk/cPanel- Formación en servicios Apache, PHP, MySql, Postfix- Formación de Cloud, Backup, VPN y Firewall- Formación en routers Mikrotik/Cisco, Cloud Voice Contratación directa con la compañiaContrato a término indefinidoLunes a viernes 23:00hs a 7:00am100% remoto Sueldo fijo + bono por desempeño

Required Skill Profession

Information And Record Clerks


  • Job Details

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Unlock Your Technical Support Potential: Insight & Career Growth Guide


Real-time Technical Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Technical Support in Bogotá, Colombia, highlighting market share and opportunities for professionals in Technical Support roles.

12242 Jobs in Colombia
12242
756 Jobs in Bogotá
756
Download Technical Support Jobs Trends in Bogotá and Colombia

Are You Looking for Technical Support Nocturno Job?

Great news! is currently hiring and seeking a Technical Support Nocturno to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Catenon adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Technical Support Nocturno Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Bogotá. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Technical Support Nocturno?

Key qualifications for Technical Support Nocturno typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Technical Support Nocturno?

To improve your chances of getting hired for Technical Support Nocturno, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Technical Support Nocturno Job Success

Catenon interview tips for Technical Support Nocturno

Here are some tips to help you prepare for and ace your Technical Support Nocturno job interview:

Before the Interview:

Research: Learn about the Catenon's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Technical Support Nocturno interview at Catenon, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Catenon's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Technical Support Nocturno Positions

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