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Urgent! Technical Support Manager Job Opening In WorkFromHome – Now Hiring Deuna
About DEUNA
DEUNA is a rapidly growing startup revolutionizing global commerce withATHIA , our AI-powered orchestration and payments platform that helps large enterprises boost approval rates, reduce costs, and unlock new revenue.
Built by the team behind DEUNA—the fastest-growing Commerce OS in Latin America—ATHIA combinespayment intelligence ,checkout optimization , anddata orchestration in one powerful solution.
With deep integrations across 300+ PSPs and alternative payment methods, and over 20% of Mexico’s digital economy running through our platform, we simplify global payments through a single integration and centralized reconciliation.
We are a rapidly growing startup expanding into the U.S. to meet the urgent needs of large retailers, marketplaces, airlines, and QSRs. Join us to shape the future of payments!
Visit to learn more about us!
We’re seeking for a Technical Support Manager to lead our Technical Support team! If you have a knack for leading teams, integrating tools, and creating efficient, scalable workflows, we’re looking for you.
You’ll be driving continuous improvements, automation and building strong relationships with clients and stakeholders.
Ready to make an impact?
>> Key Responsibilities:
- Manage the configuration of tools such as JIRA and Zendesk.
- Optimize and monitor workflows and integrations between various tools.
- Continuous improvement of the Frontend for tickets.
- Develop and maintain escalation policies, shift rotation and a sense of urgency for efficient incident management.
- Guide and train the support team, implementing methodologies for area management.
- Act as a point of contact between clients and internal teams, ensuring effective communication about incidents and improvements.
- Support TPM and CSM Teams: Collaborate with teams to obtain tools that streamline event and activity reviews.
- Identify and automate processes to improve efficiency and reduce repetitive tasks, maintaining automated workflows in Jira and Zendesk.
- Ensure that response times meet SLA requirements and manage the escalation of critical incidents.
- Define and implement performance KPIs, identify patterns in incidents, and propose process improvements.
>> Requirements:
- Experience with ticketing platforms (Jira, Zendesk).
- Knowledge of databases (PostgreSQL, DynamoDB) and tools like Elastic Search.
- Skill in creating and maintaining automated workflows and knowledge of ITIL methodologies.
- Ability to lead teams in dynamic environments.
- Effective communication skills, both written and verbal.
- Ability to manage relationships with clients and stakeholders.
- Ability to quickly and efficiently solve complex problems.
- Experience in managing crises and critical incidents, with a focus on continuous improvement.
- Ability to identify patterns in incidents and propose process improvements and automation.
>> Education & Experience:
- Degree in areas such as: Systems Engineering, Computer Science, or related fields.
- Certifications in ITIL or technical support are a plus.
- English is desirable.
- 3-5 years of technical support experience, preferably in technology or fintech.
- At least 1 year of experience managing support teams.
- Experience in implementing improvements and process automation in agile environments.
If you're eager to take on an exciting opportunity in the digital payments space and have the expertise to lead a dynamic technical support team, we’d love to hear from you!
What will you find when you join DEUNA?
- A multicultural team distributed throughout LATAM
- Dynamism, agility and constant innovation
- Being part of a high-impact solution for an entire region
- The best tools and technology to operate
- Being part of the startup culture.
- We are in full expansion!
Benefits:
Vacations and additional PTO ️
Remote work from anywhere
Economic support for health insurance, internet and cell phone line
We all own DEUNA, we offer stock options
Learning and development platform
Multidisciplinary, diverse and dynamic team
Growth and career path
Be part of a dynamic team that's creating the next generation payments platform.
Join us at DEUNA!
#J-18808-Ljbffr✨ Smart • Intelligent • Private • Secure
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Unlock Your Technical Support Potential: Insight & Career Growth Guide
Real-time Technical Support Jobs Trends in WorkFromHome, Colombia (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Technical Support in WorkFromHome, Colombia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 12242 jobs in Colombia and 10462 jobs in WorkFromHome. This comprehensive analysis highlights market share and opportunities for professionals in Technical Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Deuna is currently hiring and seeking a Technical Support Manager to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Technical Support Manager Jobs WorkFromHome.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Deuna adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Technical Support Manager Jobs Colombia varies, but the pay scale is rated "Standard" in WorkFromHome. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Technical Support Manager typically include Soporte Técnico Y Administración and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Technical Support Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Technical Support Manager interview at Deuna, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Deuna's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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