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Urgent! Technical Support Manager COL Job Opening In Bogotá – Now Hiring Confidential

Technical Support Manager COL



Job description

Acerca del puesto Technical Support Manager COL

Compañía líder en tecnología está en búsqueda de un Gerente de Soporte Técnico para su sede en Bogotá, Colombia.

Este rol será clave en la planificación, coordinación y supervisión de todas las actividades relacionadas con el soporte técnico y el mantenimiento de sistemas para garantizar un servicio excepcional a nivel regional.

  • Integrarás una empresa en la vanguardia tecnológica con un compromiso hacia la excelencia operativa.

  • Liderarás iniciativas clave para la optimización de procesos técnicos y la mejora del servicio al cliente.

  • Participarás en proyectos estratégicos que impactan directamente en la operación regional.

  • Tendrás oportunidades de desarrollo profesional en un entorno altamente dinámico.

Reportando al Director de Soporte y Mantenimiento LATAM, tus principales responsabilidades serán:

¿Qué harás en esta posición?

  • Asegurar la prestación efectiva de servicios de soporte técnico conforme a los acuerdos de nivel de servicio (SLA) establecidos.

  • Facilitar la comunicación y colaboración entre los equipos de soporte en distintos países para mantener la calidad operativa.

  • Implementar estrategias de mejora continua y optimización de la eficiencia en el soporte técnico.

  • Administrar los recursos técnicos y humanos necesarios para garantizar el funcionamiento óptimo de los sistemas.

  • Título en Ingeniería de Sistemas, Electrónica, o campos relacionados, con estudios avanzados en gestión o administración.

  • Más de 10 años de experiencia en soporte técnico, incluyendo al menos 3 años en roles de liderazgo.

  • Inglés avanzado (B2 Mínimo)
  • Amplio conocimiento en tecnologías de la información, como bases de datos y sistemas operativos.

  • Capacidad para gestionar múltiples proyectos y liderar equipos en un ambiente multicultural.

Nuestro cliente ofrece un paquete de beneficios atractivo que incluye:

  • Salario competitivo acorde al mercado.

  • Oportunidades de formación y desarrollo profesional.

  • Bonificaciones por rendimiento y cumplimiento de objetivos.

  • Beneficios adicionales como seguro médico y planes de pensión.

Si estás listo para un nuevo desafío en una empresa innovadora, envía tu CV y comienza una nueva etapa en tu carrera profesional.

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Required Skill Profession

Soporte Técnico Y Administración



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    Unlock Your Technical Support Potential: Insight & Career Growth Guide


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