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Technical Support Engineer Job Opening In WorkFromHome – Now Hiring Sanas


Job description

Sanas is revolutionizing communication with the world’s first real-time algorithm that modulates accents, eliminates background noises, and enhances speech clarity.

Founded by experienced startup entrepreneurs with a track record of creating unicorns, our innovative GDP-shifting technology sets a new industry standard.

Established in 2020, Sanas has grown to a team of 200 employees and secured over $100 million in funding from top investors such as Insight Partners, Google Ventures, Quadrille Capital, General Catalyst, and Quiet Capital.

We collaborate with numerous Fortune 100 companies, offering more than just a product — an investment in the future of communication.

As a Technical Support Engineer , you will be a key technical resource, ensuring timely resolution of customer issues while maintaining high service standards.

Your role involves working closely with cross-functional teams to diagnose, troubleshoot, and resolve technical problems both remotely and on-site when necessary.

The successful candidate will be expected to:

Roles & Responsibilities:
  • Act as the primary technical contact for customers experiencing issues with our products or services.

  • Monitor support tickets and ensure they are acknowledged and updated within SLA timeframes.

  • Provide top-level support to our global customer base, embodying our commitment to a world-class customer experience.

  • Take full ownership of issues, handle customer communication via email or calls based on problem criticality.

  • Diagnose and troubleshoot technical problems systematically.

  • Identify product issues and drive resolution of complex problems, escalating unresolved issues appropriately and documenting thoroughly.

  • Replicate problems in test environments to find root causes, documenting call logs, screenshots, network traces, etc.

  • Understand customer setups and offer technical advice with a positive attitude, sharing tips and best practices.

  • Collaborate with Solutions Architects, Product & Engineering, QA, and Customer Success teams to resolve issues and enhance product performance.

  • Serve as a subject matter expert on existing and upcoming product technologies.

  • Build and maintain strong relationships with customers and partners to ensure high satisfaction.

  • Participate in team and company-wide meetings, contributing to support strategies.

Technical Skills:
  • Strong knowledge of Windows application troubleshooting, including UI, functionality, and performance issues.

  • Deep understanding of Windows OS, hardware, software, and configurations.

  • Expertise in debugging, error analysis, and troubleshooting in Windows and Linux environments.

  • Solid understanding of networking concepts, including Active Directory, firewalls, proxies, deployment tools, and authentication protocols.

  • Preferred experience in media, especially audio processing and communications.

  • Skills in scripting (PowerShell, Batch, etc.) for automation and troubleshooting.

  • Familiarity with SQL and query languages is a plus.

  • Basic knowledge of cloud platforms like Azure, AWS, or GCP is advantageous.

Soft Skills:
  • Excellent verbal and written communication skills.

  • Empathy and patience when dealing with customers.

  • Systematic problem analysis and reasoning.

  • Customer-centric approach with a focus on high-quality support.

  • Ability to work independently and collaboratively.

  • Active listening skills to understand customer needs thoroughly.

  • Problem ownership, escalation when necessary, and focus on customer satisfaction.

  • Effective collaboration with cross-functional teams.

  • Attention to detail in documenting interactions and resolutions.

  • Willingness to learn continuously and stay updated on industry trends.

  • Ability to manage multiple priorities in a dynamic, high-pressure environment.

Joining us means contributing to the world’s first real-time speech understanding platform, transforming contact centers and enterprises worldwide.

Our technology empowers agents, enhances customer experiences, and drives growth.

This is just the beginning of exploring the vast potential of an increasingly sonic future.

#J-18808-Ljbffr

Required Skill Profession

Soporte Técnico Y Administración


  • Job Details

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Unlock Your Technical Support Potential: Insight & Career Growth Guide


Real-time Technical Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Technical Support in WorkFromHome, Colombia, highlighting market share and opportunities for professionals in Technical Support roles.

12242 Jobs in Colombia
12242
10462 Jobs in Workfromhome
10462
Download Technical Support Jobs Trends in Workfromhome and Colombia

Are You Looking for Technical Support Engineer Job?

Great news! is currently hiring and seeking a Technical Support Engineer to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Sanas adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Technical Support Engineer Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in WorkFromHome. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Technical Support Engineer?

Key qualifications for Technical Support Engineer typically include Soporte Técnico Y Administración and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Technical Support Engineer?

To improve your chances of getting hired for Technical Support Engineer, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Technical Support Engineer Job Success

Sanas interview tips for Technical Support Engineer

Here are some tips to help you prepare for and ace your Technical Support Engineer job interview:

Before the Interview:

Research: Learn about the Sanas's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Technical Support Engineer interview at Sanas, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Sanas's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Technical Support Engineer Positions

Setting up job alerts for Technical Support Engineer is easy with Colombia Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!