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Technical Support Engineer L2 Job Opening In WorkFromHome – Now Hiring Sutherland


Job description

Company Description

About Sutherland:

Artificial Intelligence.

Automation.

Cloud engineering.

Advanced analytics.

For business leaders, these are key factors of success.

For us, they’re our core expertise.

We work with iconic brands worldwide.

We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies.

Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve.

We tailor proven and rapid formulas, to fit their unique DNA.

We bring together human expertise and artificial intelligence to develop digital chemistry.

This unlocks new possibilities, transformative outcomes and enduring relationships.

Job Description

  • Work with various NICE departments (Support and R&D) and customers around the globe for end-to-end resolution of issues
  • Maintain high customer satisfaction throughout the entire problem resolution process, through frequent customer updates
  • Conduct thorough and detailed troubleshooting to provide quality support to the client, and minimize escalations
  • Participate in knowledge transfer activities as required
  • Work in accordance with NICE support process, procedures, contractual SLA’s
  • Document all interactions related to services requests (SRs) in NICE Support System in accordance with SLA
  • Travel to customer sites when required in order to resolve product issues as well as introduce new products to beta customers and NICE staff

Qualifications

  • Advanced English Level (B2 or higher)
  • Minimum 2 years experience supporting large, global, complex enterprise software clients
  • Bachelor's degree in Computer Science, Software Engineering or similar technical discipline
  • Minimum 2 years experience working mainly on Server issues
  • Network troubleshooting skills (working with different tools)
  • Experience in troubleshooting and resolving database integrity issues, performance issues, blocking and deadlocking issues, replication issues, log shipping issues, connectivity issues, security issues etc
  • Ability to detect and troubleshoot SQL Server related CPU,memory,I/O, disk space and other resource contention
  • Strong knowledge of backups, restores, recovery models, database shrink operations, DBCC commands, Clustering, Database mirroring, Replication.

  • Minimum 2 years’ experience in customer support serving global customers
  • Must be available to work during off-hours as per shift rotations as required (nights and weekends) to address critical issues / situations
  • Excellent verbal and written communication skills

Additional Information

This role works under a Hybrid Model (2 days On-site, 3 days at home)

Our facilities are located in Sutherland - Torre Krystal, Bogota.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

IT Services and IT Consulting, Software Development, and IT System Custom Software Development

#J-18808-Ljbffr

Required Skill Profession

Soporte Técnico Y Administración


  • Job Details

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Unlock Your Technical Support Potential: Insight & Career Growth Guide


Real-time Technical Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Technical Support in WorkFromHome, Colombia, highlighting market share and opportunities for professionals in Technical Support roles.

12242 Jobs in Colombia
12242
10462 Jobs in Workfromhome
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Download Technical Support Jobs Trends in Workfromhome and Colombia

Are You Looking for Technical Support Engineer L2 Job?

Great news! is currently hiring and seeking a Technical Support Engineer L2 to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Sutherland adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Technical Support Engineer L2 Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in WorkFromHome. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Key qualifications for Technical Support Engineer L2 typically include Soporte Técnico Y Administración and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Technical Support Engineer L2 Job Success

Sutherland interview tips for Technical Support Engineer L2

Here are some tips to help you prepare for and ace your Technical Support Engineer L2 job interview:

Before the Interview:

Research: Learn about the Sutherland's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

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Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

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Final Thought:

To prepare for your Technical Support Engineer L2 interview at Sutherland, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Sutherland's products or services and be prepared to discuss how you can contribute to their success.

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