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Technical Support Engineer L2 Job Opening In Bogotá – Now Hiring Movate


Job description

We are looking for experienced
Level 2 Technical Support Engineer to
join our Technical Support team.

In this role, you'll work directly with customers to troubleshoot and resolve technical issues post-implementation, ensuring a smooth and reliable experience with our platform.

Responsibilities

  • Troubleshoot and diagnose technical issues experienced by client's customers post-implementation
  • Review, triage, troubleshoot, and escalate customer-reported issues, functional questions, admin requests and feature requests.

  • Collaborate with Product, Engineering, and Customer Success on outstanding tickets to ensure quick resolution.

  • Run incident management processes for customer-impacting outages.

  • Research complex cases and contribute to the Knowledgebase and Community.

  • Investigate/explore/debug the code and provide insight into technical issues.

Qualifications

  • 1+ years in direct customer-facing support role
  • 1+ years of experience troubleshooting modern web applications
  • 1+ years of experience with Database technologies
    (SQL, MongoDB, Oracle)
  • 1+ years of experience supporting SSO, SAML, Provisioning, User Sync, HRIS and other Integration issues
  • 1+ years of experience reading logs (Cloudwatch, Observe, Kibana, Loggly, Splunk)
  • 1+ years of experience with Web Scripting languages (
    Javascript, HTML, CSS, C, C++, Java, Python)
  • Experience with working with Support Ticketing Tools: (Zendesk, JIRA, SF ServiceCloud)
  • Familiar with APIs and understand how to use them
  • Experience working with Enterprise clients (assigned accounts a plus)
  • You have excellent written and verbal communication skills
  • You have experience supporting and communicating with US-based customers
  • You are comfortable getting on client phone/video calls to troubleshoot live issues, collect evidence, and set expectations
  • You are able to know your audience and communicate properly based on the customer's profile (technical vs.

    non-technical)
  • You are passionate about the customer experience and have deep customer empathy
  • You proactively implement/execute new ideas when you see something can be improved or created.

  • You enjoy working with different functions both internally and externally as you can appreciate each role and bring different perspectives into your discussions
  • You are passionate about technology and want to keep advancing your career in a technical role.

  • You have a good energy that contributes to a positive work environment and a great customer experience.

Required Skill Profession

Other General


  • Job Details

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Unlock Your Technical Support Potential: Insight & Career Growth Guide


Real-time Technical Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Technical Support in Bogotá, Colombia, highlighting market share and opportunities for professionals in Technical Support roles.

12242 Jobs in Colombia
12242
756 Jobs in Bogotá
756
Download Technical Support Jobs Trends in Bogotá and Colombia

Are You Looking for Technical Support Engineer L2 Job?

Great news! is currently hiring and seeking a Technical Support Engineer L2 to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Movate adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Technical Support Engineer L2 Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Bogotá. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Technical Support Engineer L2?

Key qualifications for Technical Support Engineer L2 typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Technical Support Engineer L2?

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Interview Tips for Technical Support Engineer L2 Job Success

Movate interview tips for Technical Support Engineer L2

Here are some tips to help you prepare for and ace your Technical Support Engineer L2 job interview:

Before the Interview:

Research: Learn about the Movate's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Technical Support Engineer L2 interview at Movate, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Movate's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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