Technical Support - BOGOTA only (10498)

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small.

Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers.

We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa?

Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.

Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.

Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.

Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.

Important: Please do not apply if you do not currently reside within an hour of Bogota, Colombia.

This role requires 2-3 days of office work per week.

The Impact of Technical Support Engineer to Coupa:

As a Technical Support Engineer, you will be pivotal in supporting enterprise customers utilizing our cloud-based platform, contributing to a dynamic global team dedicated to exceeding customer expectations and fostering their success.

In this role, you will leverage a curious and sharp technical acumen to provide customers with expert guidance on best practices.

What You'll Do:

• Answer technical and application configuration questions to our enterprise customers.
  
  
• Assist in troubleshooting 1st and 2nd level technical issues.
  
  
• Work with other business units, including the Integration team, Operations, and Customer Success, as required to ensure our customers' success.
  
  
• Be responsible for customer production environments.
  
  
• Build knowledge articles in Coupa’s knowledge base for customers' use.
  
  

What You Will Bring to Coupa:

• Excellent written and verbal communication skills.
  
  
• Strong technical knowledge, including SQL, MYSQL, Linux, Unix, and familiarity with other Operating Systems.
  
  
• Interest in learning scripting languages (e.g., Bash, Shell, Python) and understanding of web technologies (XML, XSLT, DOM, HTML).
  
  
• Ability to articulate solutions to complex technical problems clearly and simply.
  
  
• Experience working directly with external customers in a support environment, preferably in an enterprise software setting.
  
  

Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment.

Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.