• Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
Colombia Jobs Expertini

Technical Support Analyst Job Opening In Colombia, Colombia – Now Hiring UST España & Latam


Job description

Seguimos buscando talento…y nos encantaría que te unieras a nuestro equipo

Durante más de 25 años, UST ha trabajado junto a las mejores compañías del mundo para lograr un impacto real a través de la transformación de los negocios.

Impulsados por la tecnología, inspirados por las personas y dirigidos por nuestro propósito, UST acompaña a sus clientes desde el diseño hasta la implementación.

Juntos, con más de empleados en 30 países, construimos para generar un impacto ilimitado, llegando a miles de millones de vidas en el proceso.

Estamos en búsqueda de un profesional para el rol de
Analista de Soporte Técnico – Plataformas SCIB

Nota importante:
Esta posición requiere relocalización a Málaga, España.

Mientras se concreta el traslado, la persona seleccionada deberá trabajar de forma remota en horario español (CET).

Una vez en Málaga, el rol será híbrido, combinando días presenciales y remotos.

Responsabilidades Clave:

  • Brindar soporte técnico de Nivel 0 y 1 de la plataforma global SCIB, tanto onsite como remoto.

  • Recepción, priorización, investigación, escalamiento y resolución de incidentes.

  • Monitoreo de alertas críticas.

  • Generar y dar seguimiento a planes de mejora continua para procesos batch y online.

  • Colaboración continua con equipos de segundo nivel y proveedores.

  • Monitorear métricas para detectar deterioro y proponer mejoras.

  • Comunicación con usuarios, actuando en ocasiones como único enlace con el negocio.

  • Conocimiento y manejo de aplicaciones de monitoreo.

  • Experiencia en marco ITIL.

  • Gestión y resolución de incidentes y solicitudes mediante ServiceNow.

Requisitos Esenciales:

  • Experiencia de 2-3 años en áreas relevantes.

  • Título universitario en Ingeniería o carreras a fines.

  • Conocimiento técnico en configuración y estructura de plataformas SCIB.

  • Conocimiento técnico de flujos de incidentes y puesta en producción de productos.

  • Conocimiento básico de banca mayorista y productos financieros.

  • Inglés mínimo B2+ (Conversaciones fluidas)
  • Disponibilidad para guardias y capacidad de brindar soporte remoto en diferentes geografías.

Requisitos Deseables:

  • Conocimiento en Python, ElasticSearch, OpenShift, Appian, API Connect, Oracle, MySQL, PowerBI u otras herramientas similares.

En UST nos comprometemos con la igualdad de oportunidades en nuestros procesos de selección y no realizamos ningún tipo de discriminación por razón de raza, género, discapacidad, edad, religión, orientación sexual o nacionalidad.

Si quieres conocer más, no dudes en inscribirte y nos pondremos en contacto contigo para ampliarte información de la posición Te estamos esperando

Required Skill Profession

Other General


  • Job Details

Related Jobs

Scotiabank hiring Technical Support Analyst Job in Bogotá, Bogota, Colombia
Scotiabank
Bogotá, Bogota, Colombia
Scotiabank hiring Technical Support Analyst Job in Bogotá, Bogota, Colombia
Scotiabank
Bogotá, Bogota, Colombia
Cobre hiring Technical Support Analyst Job in Colombia
Cobre
Colombia
Scotiabank hiring Technical Support Analyst Job in Bogotá, Bogotá D.C., Colombia
Scotiabank
Bogotá, Bogotá D.C., Colombia
Esteban Piedrahita Headhunter hiring Technical Support Analyst Job in Colombia
Esteban Piedrahita Headhunter
Colombia
SuperStaff hiring Technical Support Analyst Job in Medellín, Antioquia, Colombia
SuperStaff
Medellín, Antioquia, Colombia
Superstaff hiring Technical Support Analyst Job in Medellín, Antioquia, Colombia
Superstaff
Medellín, Antioquia, Colombia
Scotiabank hiring Technical Support Analyst Job in Bogota, , Colombia
Scotiabank
Bogota, , Colombia
Scotiabank hiring Technical Support Analyst Job in Bogota, , Colombia
Scotiabank
Bogota, , Colombia
Scotiabank hiring Technical Support Analyst Job in Bogota, Colombia, Colombia
Scotiabank
Bogota, Colombia, Colombia
Scotiabank hiring Technical Support Analyst Job in Bogota, Colombia, Colombia
Scotiabank
Bogota, Colombia, Colombia
NeoWork hiring Technical Support Analyst - Chat Support Job in Medellín, Antioquia, Colombia
NeoWork
Medellín, Antioquia, Colombia
Superstaff hiring Remote Technical Support Analyst Job in Colombia
Superstaff
Colombia
Esteban Piedrahita Headhunter hiring Bilingual Technical Support Analyst Job in Colombia
Esteban Piedrahita Headhunter
Colombia
Esteban Piedrahita Headhunter hiring Remote Technical Support Analyst Job in Colombia
Esteban Piedrahita Headhunter
Colombia
Scotiabank hiring End User Technical Support Analyst Job in Bogotá, Bogota, Colombia
Scotiabank
Bogotá, Bogota, Colombia
Scotiabank hiring End User Technical Support Analyst Job in Bogotá, Bogota, Colombia
Scotiabank
Bogotá, Bogota, Colombia
Scotiabank hiring End User Technical Support Analyst Job in Sabana de Bogotá, Cundinamarca, Colombia
Scotiabank
Sabana de Bogotá, Cundinamarca, Colombia
ScotiaTech hiring End User Technical Support Analyst Job in Bogotá, Bogotá D.C., Colombia
ScotiaTech
Bogotá, Bogotá D.C., Colombia
Scotiabank hiring End User Technical Support Analyst Job in Bogota, , Colombia
Scotiabank
Bogota, , Colombia
Scotiabank hiring End User Technical Support Analyst Job in Bogota, , Colombia
Scotiabank
Bogota, , Colombia
Scotiabank hiring End User Technical Support Analyst Job in Bogota, , Colombia
Scotiabank
Bogota, , Colombia
Scotiabank hiring End User Technical Support Analyst Job in Bogota, Colombia, Colombia
Scotiabank
Bogota, Colombia, Colombia
Scotiabank hiring End User Technical Support Analyst Job in Bogota, Colombia, Colombia
Scotiabank
Bogota, Colombia, Colombia
Scotiabank hiring End User Technical Support Analyst Job in Bogota, Colombia, Colombia
Scotiabank
Bogota, Colombia, Colombia
Nearshore Business Solutions hiring Technical Support Job in Bogotá, Bogotá, Distrito Capital, Colombia
Nearshore Business Solutions
Bogotá, Bogotá, Distrito Capital, Colombia
Nearshore Business Solutions hiring Technical Support Job in Bogotá, Bogotá, D.C., Colombia
Nearshore Business Solutions
Bogotá, Bogotá, D.C., Colombia
Insight Global hiring Technical Analyst Job in Bogotá, Bogotá D.C., Colombia
Insight Global
Bogotá, Bogotá D.C., Colombia
Tipalti hiring Technical Support Engineer Job in Medellín, Antioquia, Colombia
Tipalti
Medellín, Antioquia, Colombia
NICE hiring Technical Support Engineer Job in Medellin, Antioquia, Colombia
NICE
Medellin, Antioquia, Colombia
Liebherr Group hiring Technical Support Engineer Job in Barranquilla, Atlantico, Colombia
Liebherr Group
Barranquilla, Atlantico, Colombia
Nue.io Careers hiring Technical Support Engineer Job in Bogotá, Bogota, Colombia
Nue.io Careers
Bogotá, Bogota, Colombia

Unlock Your Technical Support Potential: Insight & Career Growth Guide


Real-time Technical Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Technical Support in Colombia, Colombia, highlighting market share and opportunities for professionals in Technical Support roles.

12242 Jobs in Colombia
12242
356 Jobs in Colombia
356
Download Technical Support Jobs Trends in Colombia and Colombia

Are You Looking for Technical Support Analyst Job?

Great news! is currently hiring and seeking a Technical Support Analyst to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at UST España & Latam adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Technical Support Analyst Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Colombia. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Technical Support Analyst?

Key qualifications for Technical Support Analyst typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Technical Support Analyst?

To improve your chances of getting hired for Technical Support Analyst, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Technical Support Analyst Job Success

UST España & Latam interview tips for Technical Support Analyst

Here are some tips to help you prepare for and ace your Technical Support Analyst job interview:

Before the Interview:

Research: Learn about the UST España & Latam's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Technical Support Analyst interview at UST España & Latam, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the UST España & Latam's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Technical Support Analyst Positions

Setting up job alerts for Technical Support Analyst is easy with Colombia Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!