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Urgent! Technical Support Analyst Job Opening In Colombia, Colombia – Now Hiring UST España & Latam

Technical Support Analyst



Job description

Seguimos buscando talento…y nos encantaría que te unieras a nuestro equipo

Durante más de 25 años, UST ha trabajado junto a las mejores compañías del mundo para lograr un impacto real a través de la transformación de los negocios.

Impulsados por la tecnología, inspirados por las personas y dirigidos por nuestro propósito, UST acompaña a sus clientes desde el diseño hasta la implementación.

Juntos, con más de empleados en 30 países, construimos para generar un impacto ilimitado, llegando a miles de millones de vidas en el proceso.

Estamos en búsqueda de un profesional para el rol de
Analista de Soporte Técnico – Plataformas SCIB

Nota importante:
Esta posición requiere relocalización a Málaga, España.

Mientras se concreta el traslado, la persona seleccionada deberá trabajar de forma remota en horario español (CET).

Una vez en Málaga, el rol será híbrido, combinando días presenciales y remotos.

Responsabilidades Clave:

  • Brindar soporte técnico de Nivel 0 y 1 de la plataforma global SCIB, tanto onsite como remoto.

  • Recepción, priorización, investigación, escalamiento y resolución de incidentes.

  • Monitoreo de alertas críticas.

  • Generar y dar seguimiento a planes de mejora continua para procesos batch y online.

  • Colaboración continua con equipos de segundo nivel y proveedores.

  • Monitorear métricas para detectar deterioro y proponer mejoras.

  • Comunicación con usuarios, actuando en ocasiones como único enlace con el negocio.

  • Conocimiento y manejo de aplicaciones de monitoreo.

  • Experiencia en marco ITIL.

  • Gestión y resolución de incidentes y solicitudes mediante ServiceNow.

Requisitos Esenciales:

  • Experiencia de 2-3 años en áreas relevantes.

  • Título universitario en Ingeniería o carreras a fines.

  • Conocimiento técnico en configuración y estructura de plataformas SCIB.

  • Conocimiento técnico de flujos de incidentes y puesta en producción de productos.

  • Conocimiento básico de banca mayorista y productos financieros.

  • Inglés mínimo B2+ (Conversaciones fluidas)
  • Disponibilidad para guardias y capacidad de brindar soporte remoto en diferentes geografías.

Requisitos Deseables:

  • Conocimiento en Python, ElasticSearch, OpenShift, Appian, API Connect, Oracle, MySQL, PowerBI u otras herramientas similares.

En UST nos comprometemos con la igualdad de oportunidades en nuestros procesos de selección y no realizamos ningún tipo de discriminación por razón de raza, género, discapacidad, edad, religión, orientación sexual o nacionalidad.

Si quieres conocer más, no dudes en inscribirte y nos pondremos en contacto contigo para ampliarte información de la posición Te estamos esperando


Required Skill Profession

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    Unlock Your Technical Support Potential: Insight & Career Growth Guide


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