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Urgent! Technical Support Analyst Job Opening In Colombia, Colombia – Now Hiring Cobre

Technical Support Analyst



Job description

Cobre is Latin America’s leading instant b2b payments platform.

We solve the region’s most complex money movement challenges by building advanced financial infrastructure that enables companies to move money faster, safer, and more efficiently.

We enable instant business payments—local or international, direct or via API—all from a single platform.

Built for fintechs, PSPs, banks, and finance teams that demand speed, control, and efficiency.

From real-time payments to automated treasury, we turn complex financial processes into simple experiences.

Cobre is the first platform in Colombia to enable companies to pay both banked and unbanked beneficiaries within the same payment cycle and through a single interface.

We are building the enterprise payments infrastructure of Latin America!

What we are looking for

The Technical Support Analyst is a key professional on the support team, responsible for providing direct technical assistance and integration support to both internal and external clients.

This role focuses on effectively resolving technical issues related to Cobre's products or services, contributing to the achievement of the technical support area's objectives by meeting quality and customer satisfaction metrics.

What would you be doing

Technical Support:

  • Diagnose and resolve technical issues related to the company's products or services.

  • Use tools such as SQL, DBeaver, Postman, and New Relic to identify and address problems.

  • Escalate complex or critical issues to the technology and product teams, ensuring complete documentation and resolution of the case.

  • Monitor and track open tickets to ensure resolution within the agreed service level agreements (SLAs).

  • Provide regular updates to clients or internal teams regarding the status of cases.

Documentation:

  • Maintain and update the knowledge base with solutions and technical guides.

  • Contribute to improving internal documentation based on resolved cases and daily learnings.

Customer Support:

  • Deliver professional, empathetic, and solution-oriented customer service.

  • Identify opportunities to enhance the customer experience by analyzing feedback and recurring issues.

  • Work closely with the technology team and other departments to ensure continuity and quality of support.

  • Participate in training sessions and team meetings to stay aligned with area objectives.

What do you need

  • Technical or university degree in IT, Systems Engineering, or related fields (or equivalent experience).

  • 1-2 years of prior experience in technical support or customer service roles with a technical focus.

  • Basic knowledge of CRM or ticket management tools.

  • Technical certification is desirable.

  • Knowledge of databases and SQL queries (ideally using tools like DBeaver).

  • Basic to intermediate experience with testing and monitoring tools such as Postman and New Relic.

  • Familiarity with operating systems, basic networks, and user hardware.

  • Experience in fintech or banking environments with API integrations.

  • Intermediate English (desirable for global environments or technical documentation).

Seniority level

  • Mid-Senior level

Employment type

  • Full-time

Job function

  • Other

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Required Skill Profession

Sector Aeronáutico Y Aeroespacial



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    Unlock Your Technical Support Potential: Insight & Career Growth Guide


  • Real-time Technical Support Jobs Trends in Colombia, Colombia (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Technical Support in Colombia, Colombia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 12222 jobs in Colombia and 356 jobs in Colombia. This comprehensive analysis highlights market share and opportunities for professionals in Technical Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for Technical Support Analyst Job?

    Great news! is currently hiring and seeking a Technical Support Analyst to join their team. Feel free to download the job details.

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  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Cobre adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Colombia laws and regulations
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  • Interview Tips for Technical Support Analyst Job Success
    Cobre interview tips for Technical Support Analyst

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the Cobre's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
    • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
    • Be Positive: Focus on your strengths and accomplishments.
    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

    To prepare for your Technical Support Analyst interview at Cobre, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Cobre's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

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