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Technical Support Analyst - Chat Support Job Opening In Medellín – Now Hiring NeoWork


Job description

We are looking for a Technical Support Analyst – Chat Support to join our team in delivering real-time, high-quality customer support via chat.

You’ll play a key role in assisting users with onboarding, billing, platform navigation, and basic technical troubleshooting.

The ideal candidate has strong multitasking skills, a customer-first mindset, and a foundational understanding of cloud computing or AI platforms.

This role supports our mission to make GPU services and AI tools accessible to all by ensuring a seamless customer experience.

This is a full-time remote position with rotating shifts and weekend availability required.

Duties and Responsibilities:

  • Provide prompt and efficient customer service via live chat, handling multiple interactions at once.

  • Assist users with account setup, onboarding, billing questions, and navigating the platform.

  • Help users select the best services based on their needs and provide basic cost estimates.

  • Maintain clear and empathetic communication while managing expectations on issue resolution timelines.
  • Understand and explain the basics of serverless cloud computing, AI inference, and user access management.

  • Perform basic troubleshooting using internal tools and diagnostic dashboards.

  • Escalate technical issues to Level 2 support or Engineering as needed, following established protocols.
  • Log all interactions and resolutions in Zendesk or similar CRM platforms.

  • Contribute to internal FAQs and knowledge base content for efficiency and clarity.

  • Simplify technical concepts for non-technical users.
  • Maintain a high customer satisfaction score (CSAT), targeting 98% or higher.

  • Collaborate with the support and product teams to improve the user experience.

Requirements

  • Minimum of 1 year experience in a customer or technical support role, preferably in SaaS, cloud services, or AI-related platforms
  • Previous experience in a high-volume startup environment is a plus
  • Basic understanding of SSH, Linux, and SQL scripting
  • Working knowledge of Docker and containerized applications
  • Familiarity with cloud platforms, user and access management, and AI inference basics
  • Strong written communication skills with the ability to simplify technical concepts
  • High multitasking ability to manage several chat conversations simultaneously
  • Experience using CRM, ticketing, and support tools such as Zendesk and Discord
  • Problem-solving mindset with a proactive approach to resolving customer concerns
  • Flexibility to work in rotating shifts and on weekends

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your Technical Support Potential: Insight & Career Growth Guide


Real-time Technical Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Technical Support in Medellín, Colombia, highlighting market share and opportunities for professionals in Technical Support roles.

12242 Jobs in Colombia
12242
172 Jobs in Medellín
172
Download Technical Support Jobs Trends in Medellín and Colombia

Are You Looking for Technical Support Analyst Chat Support Job?

Great news! is currently hiring and seeking a Technical Support Analyst Chat Support to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at NeoWork adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Technical Support Analyst Chat Support Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Medellín. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Technical Support Analyst Chat Support?

Key qualifications for Technical Support Analyst Chat Support typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Technical Support Analyst Chat Support?

To improve your chances of getting hired for Technical Support Analyst Chat Support, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Technical Support Analyst Chat Support Job Success

NeoWork interview tips for Technical Support Analyst   Chat Support

Here are some tips to help you prepare for and ace your Technical Support Analyst Chat Support job interview:

Before the Interview:

Research: Learn about the NeoWork's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Technical Support Analyst Chat Support interview at NeoWork, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the NeoWork's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Technical Support Analyst Chat Support Positions

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