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Urgent! Technical Support & Success Specialist | Legal Tech Startup Job Opening In Bogotá – Now Hiring Atomic HR
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Company Overview:
Our client is a growing U.S.-based SaaS company transforming how legal teams collect and submit phone-based evidence.
Their secure, SOC 2–certified platform helps lawyers and individuals extract texts, social media, and more—turning phone data into court-ready records.
The small, tight-knit team is preparing for its next growth stage and a funding round early next year.
As a Technical Support & Success Specialist, you’ll be the first dedicated support hire, ensuring each client’s extraction is reliable, deadline-safe, and stress-free.
You’ll blend technical troubleshooting with empathetic communication and crisp documentation to keep sales focused and engineering unblocked.
Respond to inbound questions via Intercom/HubSpot
Guide clients step by step through the extraction process (chat or Zoom)
Escalate clean, well-documented issues in Linear
Maintain and update guides/checklists for recurring scenarios
Track case time, blockers, and recurring issues
Recommend managed extractions when appropriate
Handle occasional credits/refunds with professionalism
Clear written and spoken English; confident leading short Zoom calls
Working knowledge of iOS and Android (storage, drivers, cables, OS quirks)
Experience with Intercom, HubSpot, Linear, or similar tools
Organized approach to queues, logs, and follow-ups
Detail-oriented documentation and escalation habits
Comfort handling sensitive or legal data
Calm communication under tight, deadline-driven conditions
Experience with managed services or white-glove client delivery
Familiarity with GDPR/CCPA or data-handling best practices
Competitive USD compensation ($1,500–$2,500/month, based on experience)
2–3 weeks paid time off (prorated)
Flexible work with U.S. business-hour overlap
Small, high-trust team with direct access to leadership
Visible impact and room to grow as the team expands
1️⃣ Strengths Assessment (Wingfinder) – Short online exercise on problem-solving and collaboration
2️⃣ Discovery Call (Atomic) – Intro chat about your background and the role
3️⃣ Practical Exercise – Job-simulated task: guide a mock client or document a support case
4️⃣ Client Interviews (Hearsay) – Conversations with leadership to confirm fit and expectations
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Unlock Your Technical Support Potential: Insight & Career Growth Guide
Real-time Technical Support Jobs Trends in Bogotá, Colombia (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Technical Support in Bogotá, Colombia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 12170 jobs in Colombia and 727 jobs in Bogotá. This comprehensive analysis highlights market share and opportunities for professionals in Technical Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Atomic HR is currently hiring and seeking a Technical Support & Success Specialist | Legal Tech Startup to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Atomic HR adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Technical Support & Success Specialist | Legal Tech Startup Jobs Colombia varies, but the pay scale is rated "Standard" in Bogotá. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Technical Support & Success Specialist | Legal Tech Startup typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Technical Support & Success Specialist | Legal Tech Startup, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Technical Support & Success Specialist | Legal Tech Startup interview at Atomic HR, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Atomic HR's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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