Location:
Bogota *ONLY*.
If you do not live in Bogota, please do not apply.
We currently don't have an office, so you will need to work from home.
You will require a reliable computer, a stable and fast internet connection, and a headset.
In a few months, we plan to open an office near the center of town, and
you will be required to work on-site
, Monday through Friday, from 9am to 6pm.
Employment Type: Full-Time International Contractor
About the company:
Our client provides small and medium-sized businesses with fast, reliable, and affordable IT support.
Our services include remote troubleshooting, Microsoft 365 administration, support for Windows and Mac workstations, Windows on-Premises Server support, endpoint security management, and remote hands assistance for office IT needs.
We also provide on-prem to cloud migrations, as well as network and VPN support.
Business owners trust us to keep their technology running smoothly, allowing them to focus on growing their companies.
Position Overview:
We are seeking a motivated and customer-focused
Level 2
Technical Support Agent
to join our growing team.
This role requires strong problem-solving skills, excellent communication abilities, and a passion for helping clients with their technology needs.
You will provide front-line IT support to business owners and their staff, ensuring fast resolution of technical issues while delivering an outstanding customer experience.
You must speak English fluently to communicate effectively with our customers.
A recording of your voice will be required as part of the hiring process.
Please note this is a Technical Support L2 position with growth potential.
This is not a Sales, Development, or Senior position.
Key Responsibilities
Qualifications (Mandatory)
Why Join?
Payment in USD, to be defined based on qualifications and experience.