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Technical Product Trainer Job Opening In WorkFromHome – Now Hiring Broadvoice


Job description

At Broadvoice | GoContact, we believe that exceptional customer experience is the cornerstone of business success.

Our AI-powered contact center and communications solutions are designed to help mid-market businesses simplify service, enhance satisfaction, and swiftly resolve issues.

Our holistic approach to CX sets us apart in the market.

We don’t just provide software.

We offer a proven CX framework backed by hands-on support.

And our platform was built to be easy to deploy, intuitive to use, and scalable without chaos.

Every role in our company contributes to our mission of providing and creating exceptional experiences.

Whether you’re in product, sales, support, marketing, or operations, your work directly impacts our customers and, by extension, their customers.

Collaboration, innovation, and a shared commitment to excellence define our culture.

POSITION SUMMARY

Broadvoice is looking for a Technical Product Trainer to join our team.

You’ll play a vital role in connecting our customers to Broadvoice products and services.

Whether you’re helping new customers make a smooth conversion to the Broadvoice software or supporting existing customers with ongoing product training, you’ll create brilliant experiences that empower customers with the tools to be successful.

If you are passionate about technology and can communicate complex technical information to a varied audience, we want to talk to you!

KEY RESPONSIBILITIES

  • Serve as a brand ambassador for Broadvoice by knowing our products in and out, living our core values, and delivering a positive customer experience.

  • Design and deliver engaging training sessions (live, virtual, and recorded) tailored to different audiences (technical, non-technical, internal, and external).

  • Work with Service Delivery and Sales teams to understand the training needs of customers and partners.

  • Collaborate with Product Management and Engineering to stay updated on new features, releases, and roadmap changes.

  • Identify training needs by evaluating customer account details, software and application requirements, and audience strengths and weaknesses.

  • Assist the training team in developing materials such as slide decks, videos, interactive content, print materials, and set up demo accounts.

  • Translate Broadvoice’s customer education curriculum into structured, interactive learning experiences
  • Translate complex technical features into user-friendly learning content.

  • Track training milestones, activity, and customer feedback in the Salesforce CRM.

  • Leverage insights from customer and employee training to inform Product, Business Support, Customer Experience, and Service Delivery teams and identify gaps in education curriculum and training materials.

QUALIFICATIONS

  • Must be proficient in English and Spanish.

  • Proven experience as a product trainer, technical trainer, or similar role.

  • 3+ years of experience as a Technical Trainer, Product Trainer, or similar role in a CCaaS, contact center, or technical telecom environment.

  • B2B SaaS and contact center training experience preferred.

  • Coachable and open to feedback, both internally and on the fly from your audience.

  • Excellent verbal and written communication skills; ability to communicate complex technical information to a broad audience.

  • Knowledge of adult learning principles
  • Familiarity with contact center software, CRM systems, and communication platforms (e.g., SIP, IVR, omnichannel tools).

  • Experience with Salesforce, Learning Management Systems, and e-learning authoring tools (a plus!)
  • Background in software development, IT, or systems integration (a plus!)

WHY BROADVOICE

Required Skill Profession

Gestión De Productos, Formación & Coaching


  • Job Details

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Unlock Your Technical Product Potential: Insight & Career Growth Guide


Real-time Technical Product Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Technical Product in WorkFromHome, Colombia, highlighting market share and opportunities for professionals in Technical Product roles.

10755 Jobs in Colombia
10755
9369 Jobs in Workfromhome
9369
Download Technical Product Jobs Trends in Workfromhome and Colombia

Are You Looking for Technical Product Trainer Job?

Great news! is currently hiring and seeking a Technical Product Trainer to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Broadvoice adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Technical Product Trainer Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in WorkFromHome. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Technical Product Trainer?

Key qualifications for Technical Product Trainer typically include Gestión De Productos, Formación & Coaching and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Technical Product Trainer?

To improve your chances of getting hired for Technical Product Trainer, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Technical Product Trainer Job Success

Broadvoice interview tips for Technical Product Trainer

Here are some tips to help you prepare for and ace your Technical Product Trainer job interview:

Before the Interview:

Research: Learn about the Broadvoice's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Technical Product Trainer interview at Broadvoice, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Broadvoice's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Technical Product Trainer Positions

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