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Technical Product Trainer (English speaker) Job Opening In WorkFromHome – Now Hiring Broadvoice


Job description

Technical Product Trainer (English speaker)

POSITION DETAILS:

LOCATION: Colombia / Remote (from Colombia)

DEPARTMENT: Training & Development

REPORTS TO: Training Manager

PERCENTAGE OF TRAVEL: Less than 10%

POSITION SUMMARY:

Broadvoice is looking for a Technical Product Trainer to join our team.

You’ll play a vital role in connecting our customers to Broadvoice products and services.

Whether you’re helping new customers make a smooth conversion to the Broadvoice software or supporting existing customers with ongoing product training, you’ll create brilliant experiences that empower customers with the tools to be successful.

If you are passionate about technology and can communicate complex technical information to a varied audience, we want to talk to you!

YOUR DAY-TO-DAY:

  • Facilitate training for customers and new employees in Latin America and the United States.

  • Serve as a brand ambassador for Broadvoice by knowing our products inside and out, living our core values, and delivering a positive training experience.

  • Work with Service Delivery and Sales teams to understand the training needs of customers and partners.

  • Identify training needs by evaluating customer account details, software and application requirements, and audience strengths and weaknesses.

  • Assist the Training Manager in developing training materials such as slide decks, videos, interactive content, and print materials and set up demo accounts.

  • Effectively translate Broadvoice’s customer education curriculum into structured, interactive learning experiences.

  • Track training milestones, activity, and customer feedback in the Salesforce CRM.

  • Leverage customer and employee training insights to inform Product, Business Support, Customer Experience, and Service Delivery teams and identify gaps in education curriculum and training materials.

  • Stay abreast of new trends and tools for training effectiveness.

  • Perform other job-related duties as assigned.

WHAT YOU BRING TO THE TEAM:

  • Must be proficient in English.

  • You are self-motivated, technically proficient, intellectually curious, and have the patience and passion to guide others as they get up to speed and become Broadvoice platform champions.

  • 2+ years of relevant work experience in customer-facing roles (training, facilitating).

  • B2B SaaS and enterprise software training experience preferred.

  • Coachable and open to feedback, both internally and on the fly, from your audience.

  • Excellent verbal and written communication skills; ability to communicate complex technical information to a broad audience.

  • Knowledge of adult learning principles
  • Experience using MS Office (Word, Excel, PowerPoint, Outlook).

  • Proficiency with virtual training/conference tools such as Zoom.

  • Flexibility to work different shifts to accommodate customers across multiple time zones.

  • Experience with Salesforce, Learning Management Systems, and e-learning authoring tools (a plus!)

WHY BROADVOICE:

We are a growing cloud communication company with a passionate team on a mission to inspire meaningful human connections.

Our goal is to personalize the way we communicate so that no matter where work happens, our technology makes it brilliant for teams to connect with what matters most.

Seniority level

  • Associate

Employment type

  • Full-time

Job function

  • Customer Service and Information Technology

Industries

  • Telecommunications and Software Development

#J-18808-Ljbffr

Required Skill Profession

Gestión De Productos, Formación & Coaching


  • Job Details

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Unlock Your Technical Product Potential: Insight & Career Growth Guide


Real-time Technical Product Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Technical Product in WorkFromHome, Colombia, highlighting market share and opportunities for professionals in Technical Product roles.

10772 Jobs in Colombia
10772
9369 Jobs in Workfromhome
9369
Download Technical Product Jobs Trends in Workfromhome and Colombia

Are You Looking for Technical Product Trainer (English speaker) Job?

Great news! is currently hiring and seeking a Technical Product Trainer (English speaker) to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Broadvoice adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Technical Product Trainer (English speaker) Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in WorkFromHome. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Technical Product Trainer (English speaker)?

Key qualifications for Technical Product Trainer (English speaker) typically include Gestión De Productos, Formación & Coaching and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Technical Product Trainer (English speaker) Job Success

Broadvoice interview tips for Technical Product Trainer (English speaker)

Here are some tips to help you prepare for and ace your Technical Product Trainer (English speaker) job interview:

Before the Interview:

Research: Learn about the Broadvoice's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

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Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

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Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Technical Product Trainer (English speaker) interview at Broadvoice, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Broadvoice's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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