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Technical Product Support Engineer (Remote) Job Opening In WorkFromHome – Now Hiring Jobgether


Job description

Technical Product Support Engineer (Remote)

This position is posted by Jobgether on behalf of a partner company.

We are currently looking for a Technical Product Support Engineer (Remote) in Latin America .

As a Technical Product Support Engineer, you will play a key role in delivering high-quality technical support for innovative connectivity and communication products.

You will troubleshoot complex VoIP, SIP, and API issues, ensuring smooth operations and customer satisfaction.

The role involves direct interaction with clients via chat, email, and calls, while collaborating closely with engineering and operations teams to resolve technical challenges.

You will also contribute to improving internal processes and documentation, enhancing the overall customer experience.

This remote position offers an opportunity to work in a fast-paced, technology-driven environment while developing deep technical expertise and problem-solving skills.

Responsibilities

  • Troubleshoot VoIP/SIP calls, RTP packets, and T.38 Fax over IP using tools such as Wireshark and internal monitoring systems
  • Replicate and investigate API issues reported by customers using Postman, escalating complex cases to engineering teams
  • Run live packet captures from cloud servers via Linux terminal using Tshark to diagnose technical problems
  • Guide customers through setup, configuration, and technical inquiries related to connectivity and communication products
  • Monitor operational alerts efficiently and provide timely resolutions to maintain high service standards
  • Collaborate with peers and cross-functional teams to improve processes, documentation, and self-service resources

Requirements

  • Strong knowledge of SIP, RTP, T.38, and other Voice over IP and Fax over IP protocols
  • Experience in product support or technical support roles, preferably with VoIP or telephony technologies
  • Proficiency with Linux, terminal commands, and network troubleshooting tools such as Wireshark and Tshark
  • Familiarity with API technologies and tools like Postman for troubleshooting
  • Excellent communication, listening, and interpersonal skills to interact confidently with clients
  • Ability to multi-task, prioritize workload, and work independently in a remote environment
  • Problem-solving mindset with a proactive approach to assisting customers and resolving issues

Benefits

  • Remote work across Latin America with flexible schedule
  • Opportunity to work with innovative communication and connectivity technologies
  • Exposure to advanced troubleshooting tools and industry protocols
  • Collaboration with a skilled, distributed team of engineers and technical experts
  • Professional growth and skill development in technical support and product engineering
  • Contribution to process improvements and customer experience enhancements

Jobgether AI Matching Process

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.

Our AI evaluates your CV and LinkedIn profile thoroughly, analyzes your skills, experience, and achievements.

It compares your profile to the job's core requirements and past success factors to determine your match score.

Based on this analysis, the 3 candidates with the highest match are automatically shortlisted.

When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias , focusing solely on your fit for the role.

Once shortlisted, your profile is shared directly with the hiring company, which manages interviews or further assessments.

Seniority level

  • Mid-Senior level

Employment type

  • Full-time

Job function

  • Information Technology

Industries

  • Non-profit Organizations and Primary and Secondary Education

Referrals increase your chances of interviewing at Jobgether by 2x

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Required Skill Profession

Instalación Mantenimiento Reparación


  • Job Details

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Unlock Your Technical Product Potential: Insight & Career Growth Guide


Real-time Technical Product Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Technical Product in WorkFromHome, Colombia, highlighting market share and opportunities for professionals in Technical Product roles.

10772 Jobs in Colombia
10772
9369 Jobs in Workfromhome
9369
Download Technical Product Jobs Trends in Workfromhome and Colombia

Are You Looking for Technical Product Support Engineer (Remote) Job?

Great news! is currently hiring and seeking a Technical Product Support Engineer (Remote) to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Jobgether adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Technical Product Support Engineer (Remote) Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in WorkFromHome. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Technical Product Support Engineer (Remote)?

Key qualifications for Technical Product Support Engineer (Remote) typically include Instalación Mantenimiento Reparación and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Technical Product Support Engineer (Remote)?

To improve your chances of getting hired for Technical Product Support Engineer (Remote), consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Technical Product Support Engineer (Remote) Job Success

Jobgether interview tips for Technical Product Support Engineer (Remote)

Here are some tips to help you prepare for and ace your Technical Product Support Engineer (Remote) job interview:

Before the Interview:

Research: Learn about the Jobgether's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Technical Product Support Engineer (Remote) interview at Jobgether, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Jobgether's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Technical Product Support Engineer (Remote) Positions

Setting up job alerts for Technical Product Support Engineer (Remote) is easy with Colombia Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!