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Technical II, Global IT Service Delivery Job Opening In Medellín – Now Hiring Concentrix


Job description

Technical II, Global IT Service Delivery primary focus is to build strong relationships with designated clients.

They serve as the primary contact with customers, the CNX Solutions team, the CNX program and the CNX account management and IT organization; supporting new business growth, change and incident management, projects, and service fulfillment delivery.

They boosted customer satisfaction.

They are catalysts of the Concentrix culture.

Requirements

2-4 years of experience as a technical SDM or related positions.

Advanced English level.

Project Management experience.

Bachelors Degree preferred.

Responsibilities

Builds strong relationships with assigned clients and CNX business units.

Serves as the primary Concentrix IT contact for the client and internal business units.

Responsible for all client IT communications and conflict resolution.

Prime interface with client during outage and recovery management of all Severity 1 & 2 incidents (on call support 24x7 for Sev1).

Deliver incident reports to clients per SLAs.

Coordinate change management requests/approvals with client and CNX operations.

Chair - Daily/Weekly/Monthly client calls, followed by written minutes and actions.

Partner with transition manager during new business implementations to facilitate smooth turnover to the ITSDM at go live.

Assist IT solutions in understanding an existing account's complexity, technology infrastructure, and long-term strategy.

Partner with asset and pricing teams to develop cost effective solutions.

Deliver premier account monthly reviews to program and account management.

Support business during client QBRs.

Deliver IT initiatives in a timely manner, and within prescribed budget.

Ensure technology SLAs are met.

Develop IT related action plan to improve IT CSAT.

Collaborate with innovation team to help drive perfect innovation CSAT score.

Required Skill Profession

Other General


  • Job Details

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Unlock Your Technical II Potential: Insight & Career Growth Guide


Real-time Technical II Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Technical II in Medellín, Colombia, highlighting market share and opportunities for professionals in Technical II roles.

7580 Jobs in Colombia
7580
101 Jobs in Medellín
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Download Technical Ii Jobs Trends in Medellín and Colombia

Are You Looking for Technical II, Global IT Service Delivery Job?

Great news! is currently hiring and seeking a Technical II, Global IT Service Delivery to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Concentrix adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Technical II, Global IT Service Delivery Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Medellín. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Technical II, Global IT Service Delivery?

Key qualifications for Technical II, Global IT Service Delivery typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Technical II, Global IT Service Delivery Job Success

Concentrix interview tips for Technical II, Global IT Service Delivery

Here are some tips to help you prepare for and ace your Technical II, Global IT Service Delivery job interview:

Before the Interview:

Research: Learn about the Concentrix's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Technical II, Global IT Service Delivery interview at Concentrix, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Concentrix's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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