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Technical Customer Service Specialist (LATAM) Job Opening In Colombia, Colombia – Now Hiring Insightful


Job description

About Us

Insightful is a market-leading platform for workforce analytics.

We process big data, synthesize it into actionable insights, and ultimately provide an easy-to-use product that empowers enterprise customers to improve employee productivity, business processes, and overall staff well-being.

Position Overview

In this position, you will act as the primary contact point for our clients, assisting them with troubleshooting and resolving technical issues as well as providing general customer service.

Your strong communication skills, technical knowledge, and dedication to customer satisfaction will be crucial in maintaining and enhancing the quality of the user experience.

Responsibilities:

  • Respond to customer inquiries, ensuring high-quality and professional customer service, following up until resolution.

  • Handling complex troubleshooting scenarios with professionalism, patience, and understanding via chat or online meetings including screen sharing.

  • Troubleshoot customer issues, including complex technical problems related to our product, and customers' local environment both independently and in collaboration with our Engineering team.

  • Document and report issues and resolutions, contributing to our knowledge base and providing insights for continuous product improvement.

  • Take initiative and identify opportunities for improvement in our customer service processes, providing feedback and suggestions to the team.

  • Utilize Intercom to maintain efficient and organized customer service operations

You’ll be a great fit for this role if you have:

  • Native-level Spanish language skills.

  • Exceptional English language skills, both written and spoken.

  • Excellent soft skills, including active listening, problem-solving, and empathy.

  • Technical troubleshooting skills, ideally in both cloud and local environments.

  • Experience working with APIs (e.g. using Postman)
  • Basic knowledge of databases and querying (e.g., SQL)
  • Ability to read technical documentation and translate it into customer-friendly language
  • Proficient understanding of cloud-based platforms and local Windows and Mac environments
  • Ability to work independently, in a fast-paced startup environment and self driven attitude.

  • Proactive mindset, ability to be a team player, and to collaborate effectively with diverse teams.

  • Experience with modern customer support tools for tickets and live chat communications.

Bonus points:

  • Portuguese language skills.

  • Familiarity with logging and monitoring tools
  • Experience working in agile or fast-paced product environments
  • Previous experience in a SaaS or B2B customer and technical support environment.

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Required Skill Profession

Other General


  • Job Details

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Unlock Your Technical Customer Potential: Insight & Career Growth Guide


Real-time Technical Customer Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Technical Customer in Colombia, Colombia, highlighting market share and opportunities for professionals in Technical Customer roles.

16063 Jobs in Colombia
16063
409 Jobs in Colombia
409
Download Technical Customer Jobs Trends in Colombia and Colombia

Are You Looking for Technical Customer Service Specialist (LATAM) Job?

Great news! is currently hiring and seeking a Technical Customer Service Specialist (LATAM) to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Insightful adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Technical Customer Service Specialist (LATAM) Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Colombia. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Technical Customer Service Specialist (LATAM)?

Key qualifications for Technical Customer Service Specialist (LATAM) typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Technical Customer Service Specialist (LATAM) Job Success

Insightful interview tips for Technical Customer Service Specialist (LATAM)

Here are some tips to help you prepare for and ace your Technical Customer Service Specialist (LATAM) job interview:

Before the Interview:

Research: Learn about the Insightful's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Technical Customer Service Specialist (LATAM) interview at Insightful, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Insightful's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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