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Technical Account Mgr Job Opening In Barranquilla – Now Hiring Fortinet


Job description

Job duties and responsibilities

  • Collection, analysis and change recommendations of configuration information
  • Collection and analysis of customer network information
  • Collection and analysis of packet trace information
  • Recommend actions based on analysis
  • Customer education, deliver knowledge transfer like webinar or workshops
  • Software recommendation, conduct bug scrubs reports
  • Upgrade testing, on a lab environment perform test to upgrade customer devices and provide a report
  • Develop best practice deployment and troubleshooting methodology documentation
  • Follow up technical cases and manage the right expectation until the closure of the cases
  • Conduct weekly status conference calls with customers to report status of open issues and projects
  • Conduct quarterly reports for your managed accounts
  • Work closely and provide direct technical email and phone support to our customers in the LATAM Region
  • Analysis of support request, completion of requests for information and documentation
  • Will exercise independent judgment in methods, techniques and evaluation criteria for obtaining results

  • Job Skills 

  • Minimum of five years relevant professional experience preferably in the network industry
  • Strong network security and routing experiences
  • Exceptional customer service orientation and strong communications skills
  • Asset to have CCNA, CCNP, CCIE, and/or CISSP certifications
  • Proficient with MS Word, PowerPoint, and Excel
  • Scripting and Windows server app experience
  • Willing to travel
  • Advanced English level
  • Required Skill Profession

    Computer Occupations


    • Job Details

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    Unlock Your Technical Account Potential: Insight & Career Growth Guide


    Real-time Technical Account Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Technical Account in Barranquilla, Colombia, highlighting market share and opportunities for professionals in Technical Account roles.

    11698 Jobs in Colombia
    11698
    82 Jobs in Barranquilla
    82
    Download Technical Account Jobs Trends in Barranquilla and Colombia

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