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Technical Account Manager (TAM) Job Opening In Medellín – Now Hiring SOFTGIC S.A.S.


Job description

Este es un puesto de trabajo remoto.

En Softgic, trabajamos con los ms talentosos, con quienes crean, con quienes aman lo que hacen, con quienes tienen una actitud del 100%, porque esa es nuestra #Coolture.

nete a nuestro objetivo de hacer la vida ms fcil con la tecnologa y s parte de nuestro equipo como Technical Account Manager (TAM).

Responsibilities: Serve as the primary point of contact throughout the client lifecycle: onboarding, implementation, and adoption.

Act as a trusted advisor, providing product expertise and best practices, and building strong relationships with both technical and executive stakeholders.

Lead end-to-end implementation projects: scope definition, project planning, solution design, configuration, training, and progress tracking.

Translate business requirements into effective automation and orchestration designs, configuring Krista Conversations that deliver measurable value.

Ensure timely delivery of outcomes, managing expectations, milestones, and clear communication with clients and internal teams.

Identify additional opportunities for improvement and growth within each account, driving continuous client value with the platform.

Requisitos 5+ years leading software or AI implementations, with proven success in client delivery.

Experience in project management, business analysis, workflow design, and requirements gathering.

Excellent verbal and written English communication skills, able to engage from technical staff to executives.

Technical or programming background with the ability to configure solutions.

Proactive, client-first approach with patience, empathy, and accountability.

Strong time management skills under pressure; willingness to travel up to 15%.

+5 años
Bachelor’s degree in a related field or equivalent experience.

2+ years in client/technical support, preferably in SaaS or tech environments.

Excellent English communication skills (C1+), verbal and written.

Strong problem-solving and multitasking abilities.

Experience with CRM/support tools (Zendesk, Salesforce, or ServiceNow) and JIRA.

Knowledge of APIs, cloud technologies, or scripting (Python/JavaScript) is a plus.

Exposure to AI, workflow automation, or LLMs is a plus.

Key Responsibilities Provide timely, expert client support via email, chat, and calls.

Diagnose and resolve technical issues, collaborating with engineering when needed.

Support onboarding, setup, and configuration for new clients.

Create and maintain documentation (knowledge base, FAQs, guides).

Communicate client feedback to product and engineering teams to drive improvements.

Track and report key support metrics and suggest process/product enhancements.

Required Skill Profession

Other General


  • Job Details

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Unlock Your Technical Account Potential: Insight & Career Growth Guide


Real-time Technical Account Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Technical Account in Medellín, Colombia, highlighting market share and opportunities for professionals in Technical Account roles.

11699 Jobs in Colombia
11699
159 Jobs in Medellín
159
Download Technical Account Jobs Trends in Medellín and Colombia

Are You Looking for Technical Account Manager (TAM) Job?

Great news! is currently hiring and seeking a Technical Account Manager (TAM) to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at SOFTGIC S.A.S. adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Technical Account Manager (TAM) Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Medellín. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Technical Account Manager (TAM)?

Key qualifications for Technical Account Manager (TAM) typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Technical Account Manager (TAM)?

To improve your chances of getting hired for Technical Account Manager (TAM), consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Technical Account Manager (TAM) Job Success

SOFTGIC S.A.S. interview tips for Technical Account Manager (TAM)

Here are some tips to help you prepare for and ace your Technical Account Manager (TAM) job interview:

Before the Interview:

Research: Learn about the SOFTGIC S.A.S.'s mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Technical Account Manager (TAM) interview at SOFTGIC S.A.S., research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the SOFTGIC S.A.S.'s products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Technical Account Manager (TAM) Positions

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