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Urgent! Technical Account Manager (TAM) Job Opening In Medellín – Now Hiring SOFTGIC S.A.S.
Este es un puesto de trabajo remoto.
En Softgic, trabajamos con los ms talentosos, con quienes crean, con quienes aman lo que hacen, con quienes tienen una actitud del 100%, porque esa es nuestra #Coolture.
nete a nuestro objetivo de hacer la vida ms fcil con la tecnologa y s parte de nuestro equipo como Technical Account Manager (TAM).
Responsibilities: Serve as the primary point of contact throughout the client lifecycle: onboarding, implementation, and adoption.
Act as a trusted advisor, providing product expertise and best practices, and building strong relationships with both technical and executive stakeholders.
Lead end-to-end implementation projects: scope definition, project planning, solution design, configuration, training, and progress tracking.
Translate business requirements into effective automation and orchestration designs, configuring Krista Conversations that deliver measurable value.
Ensure timely delivery of outcomes, managing expectations, milestones, and clear communication with clients and internal teams.
Identify additional opportunities for improvement and growth within each account, driving continuous client value with the platform.
Requisitos 5+ years leading software or AI implementations, with proven success in client delivery.
Experience in project management, business analysis, workflow design, and requirements gathering.
Excellent verbal and written English communication skills, able to engage from technical staff to executives.
Technical or programming background with the ability to configure solutions.
Proactive, client-first approach with patience, empathy, and accountability.
Strong time management skills under pressure; willingness to travel up to 15%.
+5 años
Bachelor’s degree in a related field or equivalent experience.
2+ years in client/technical support, preferably in SaaS or tech environments.
Excellent English communication skills (C1+), verbal and written.
Strong problem-solving and multitasking abilities.
Experience with CRM/support tools (Zendesk, Salesforce, or ServiceNow) and JIRA.
Knowledge of APIs, cloud technologies, or scripting (Python/JavaScript) is a plus.
Exposure to AI, workflow automation, or LLMs is a plus.
Key Responsibilities Provide timely, expert client support via email, chat, and calls.
Diagnose and resolve technical issues, collaborating with engineering when needed.
Support onboarding, setup, and configuration for new clients.
Create and maintain documentation (knowledge base, FAQs, guides).
Communicate client feedback to product and engineering teams to drive improvements.
Track and report key support metrics and suggest process/product enhancements.
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Unlock Your Technical Account Potential: Insight & Career Growth Guide
Real-time Technical Account Jobs Trends in Medellín, Colombia (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Technical Account in Medellín, Colombia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 11699 jobs in Colombia and 159 jobs in Medellín. This comprehensive analysis highlights market share and opportunities for professionals in Technical Account roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! SOFTGIC S.A.S. is currently hiring and seeking a Technical Account Manager (TAM) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Technical Account Manager (TAM) Jobs Medellín.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at SOFTGIC S.A.S. adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Technical Account Manager (TAM) Jobs Colombia varies, but the pay scale is rated "Standard" in Medellín. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Technical Account Manager (TAM) typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Technical Account Manager (TAM) interview at SOFTGIC S.A.S., research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the SOFTGIC S.A.S.'s products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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