About the Role
We're seeking a Technical Account Engineer to lead ongoing technical success for our most strategic BPA clients.
In this role, you'll own the long-term health, performance, and evolution of client solutions—delivering proactive guidance, solving complex technical challenges, and ensuring customers continue to see measurable business value from their BPA investment.
What You'll Do
- Serve as the primary technical point of contact for assigned managed services clients.
- Build strong relationships with client stakeholders at both technical and executive levels.
- Lead complex workflow enhancements, integrations, and performance optimizations.
- Troubleshoot and resolve technical issues, coordinating with Engineering and Support teams.
- Conduct regular technical health checks and roadmap planning sessions.
- Anticipate risks or bottlenecks and address them before they impact client operations.
- Provide feedback to Product on features and improvements based on client needs.
What You Bring
- 5+ years in process automation, enterprise consulting, or technical account management.
- Proven experience managing complex enterprise solutions in a client-facing role.
- Excellent communication skills for both technical and executive audiences.
- Strong knowledge of BPA workflows, integrations, and automation best practices.
- Bachelor's or Master's in Engineering, Computer Science, or related field.
- Experience in software development with a modern server-side programming language.
While our environment often utilizes PHP, we prioritize strong programming fundamentals over specific language expertise.
- Strong understanding of integrations via web services (e.g., HTTP REST, SOAP/XML).
- Basic JavaScript skills
- Familiarity with version control and Linux/Windows environments.
- Strong communication skills in English.
- Front-end development experience (CSS) is a plus.
Success Looks Like
- Clients achieve sustained ROI and operational improvements from their BPA platform.
- Issues are prevented before they occur, with minimal unplanned downtime.
- Clients view you as their trusted advisor for BPA strategy and technical guidance.
*Please submit you application and resume in English