Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Technical Account Manager 3.
Colombia Jobs Expertini

Urgent! Technical Account Manager 3 Job Opening In WorkFromHome – Now Hiring Twilio

Technical Account Manager 3



Job description

Overview

At Twilio, we’re shaping the future of communications, all from the comfort of our homes.

We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our remote-first work culture and global inclusion mean that, no matter your location, you’re part of a vibrant team making a global impact every day.

Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as Twilio’s next Technical Account Manager 3.

About the job

We are looking for an experienced Technical Account Manager who will be the designated technical support engineering contact for our strategic customers in North America during CST/EST working hours.

As a designated technical contact you will work with our customers to resolve complex technical problems with potentially very costly and far-reaching consequences.

You should have an interest in digging deep as well as be able to zoom out and look at the larger picture.

The TAM delivers proactive guidance to the customer to provide added value through the use of Twilio technologies and deliver recommendations to make the customer’s environment less susceptible to business impacting downtime.

You are able to remain calm and effective at higher workloads as well as excel at prioritization and evaluation of situational urgency.

Responsibilities

  • Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams.

  • Work with our customers' developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences.

  • Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs.

  • Understand customer trends, analyze patterns, drive improvements, and report observations to management to improve our support process.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply.

If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio.

We are always looking for people who will bring something new to the table!

Required:

  • 3+ years of experience in a customer success or developer support environment
  • Working knowledge of RESTful technology, experience with APIs, and ability to troubleshoot cloud solutions
  • Strong troubleshooting of network connectivity issues, with an understanding of TCP/UDP and basics of SSL/TLS
  • Ability to communicate complex technical issues to technical and non-technical audiences via phone, video, email, chat, or other mediums
  • Comfortable working with customers’ developers to troubleshoot use of Twilio helper libraries, SDKs, and overall use case health
  • Advanced time management, escalation handling, and ability to develop workflows to increase troubleshooting efficiency following standard processes
  • Excellent ability to prioritize tasks and evaluate situational urgency
  • Interest in using customer feedback to identify and drive product improvements
  • Enthusiasm for collaborating with other Twilio departments to find customer solutions
  • Ability to understand and advocate from the customer perspective
  • Experience in managing dedicated customer accounts

Location

This role will be remote, and based in Colombia.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other.

You may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Twilio offers competitive pay, generous time off, parental and wellness leave, healthcare, a retirement savings program, and more.

Offerings vary by location.

Twilio thinks big.

Do you?

We solve problems, take initiative, pitch in, and try new things.

We seek colleagues who embody our Twilio Magic values and support volunteering and donation efforts.

If you're ready to unleash your potential and do your best work, apply now.

If this role isn't for you, please consider other open positions.

Twilio is proud to be an equal opportunity employer.

We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, veteran status, disability status, genetic information, political views or activity, or other legally protected characteristics.

We also consider qualified applicants with criminal histories, consistent with applicable laws.

Some locations may require E-Verify.

Apply for this job

Indicates a required field and submission instructions have been omitted for this refinement.

#J-18808-Ljbffr


Required Skill Profession

Ingeniería De Ventas Técnicas



Your Complete Job Search Toolkit

✨ Smart • Intelligent • Private • Secure

Start Using Our Tools

Join thousands of professionals who've advanced their careers with our platform

Rate or Report This Job
If you feel this job is inaccurate or spam kindly report to us using below form.
Please Note: This is NOT a job application form.


    Unlock Your Technical Account Potential: Insight & Career Growth Guide


  • Real-time Technical Account Jobs Trends in WorkFromHome, Colombia (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Technical Account in WorkFromHome, Colombia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 11669 jobs in Colombia and 9991 jobs in WorkFromHome. This comprehensive analysis highlights market share and opportunities for professionals in Technical Account roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for Technical Account Manager 3 Job?

    Great news! is currently hiring and seeking a Technical Account Manager 3 to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Twilio adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Colombia laws and regulations
  • What Is the Average Salary Range for Technical Account Manager 3 Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in WorkFromHome. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

  • What Are the Key Qualifications for Technical Account Manager 3?

    Key qualifications for Technical Account Manager 3 typically include Ingeniería De Ventas Técnicas and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

  • How Can I Improve My Chances of Getting Hired for Technical Account Manager 3?

    To improve your chances of getting hired for Technical Account Manager 3, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

  • Interview Tips for Technical Account Manager 3 Job Success
    Twilio interview tips for Technical Account Manager 3

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
    • Research: Learn about the Twilio's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
    • Dress Professionally: Choose attire appropriate for the company culture.
    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
    • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
    During the Interview:
    • Be Punctual: Arrive on time to demonstrate professionalism and respect.
    • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
    • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
    • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
    • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
    • Be Yourself: Let your personality shine through while maintaining professionalism.
    • Be Honest: Don't exaggerate your skills or experience.
    • Be Positive: Focus on your strengths and accomplishments.
    • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
    • Turn Off Phone: Avoid distractions during the interview.
    Final Thought:

    To prepare for your Technical Account Manager 3 interview at Twilio, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Twilio's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

  • How to Set Up Job Alerts for Technical Account Manager 3 Positions

    Setting up job alerts for Technical Account Manager 3 is easy with Colombia Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!