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Urgent! Tech Support Agent Job Opening In Bogotá – Now Hiring Avalon Solutions

Tech Support Agent



Job description

Location:
Bogota *ONLY*.
If you do not live in Bogota, please do not apply.

We currently don't have an office, so you will need to work from home.

You will require a reliable computer, a stable and fast internet connection, and a headset.

In a few months, we plan to open an office near the center of town, and you will be required to work on-site, Monday through Friday, from 9am to 6pm.

Employment Type:
Full-Time International Contractor

About the company:

The company provides small and medium-sized businesses with fast, reliable, and affordable IT support.

Our services include remote troubleshooting, Microsoft 365 administration, support for Windows and Mac workstations, Windows on-Premises Server support, endpoint security management, and remote hands assistance for office IT needs.

We also provide on-prem to cloud migrations, as well as network and VPN support.

Business owners trust us to keep their technology running smoothly, allowing them to focus on growing their companies.

Position Overview

We are seeking a motivated and customer-focused Tech Support Agent
to join our growing team.

This role requires strong problem-solving skills, excellent communication abilities, and a passion for helping clients with their technology needs.

You will provide front-line IT support to business owners and their staff, ensuring fast resolution of technical issues while delivering an outstanding customer experience.

You must speak English fluently to communicate effectively with our customers.

A recording of your voice will be required as part of the hiring process.

Key Responsibilities

  • Provide remote IT support for desktops, servers, laptops, and mobile devices (Windows, Mac, iOS, Android).

  • Troubleshoot and resolve issues related to Microsoft 365 (Outlook, Teams, SharePoint, OneDrive), as well as Azure Active Directory, On-Prem Active Directory, and on-prem to Azure Cloud migrations.

  • Assist with user account setup, password resets, and device onboarding in Azure AD/Intune.

  • Monitor and maintain endpoint security solutions (Defender, ThreatLocker, antivirus, firewalls).

  • Support network devices, printers, and Windows server functions.

  • Guide clients through simple fixes in a clear, non-technical way.

  • Document all support activities and resolutions in the helpdesk system.

  • Escalate complex issues to senior engineers when necessary.

  • Deliver exceptional service with a focus on speed, accuracy, and professionalism.

Qualifications (Mandatory)

  • 2+ years of IT support experience (MSP or small business support experience preferred).

  • Strong knowledge of Windows 10/11, macOS, Microsoft 365, and Windows Server.

  • Experience with Active Directory, Azure AD, and Intune
  • Good understanding of networking fundamentals (IP, DNS, DHCP, routers, VPNs).

  • Understanding of endpoint security and compliance practices.

  • Excellent problem-solving skills and attention to detail.

  • Strong communication skills with the ability to explain technical issues in plain English.

  • Customer-first mindset with the ability to remain calm under pressure.

Why Join?

  • Work with a fast-growing IT services provider that's changing how small businesses get tech support.

  • Gain exposure to a wide range of technologies, tools, and industries.

  • Competitive compensation with growth opportunities.

  • Be part of a supportive team that values learning, innovation, and client success.

Payment in USD, to be defined based on qualifications and experience.


Required Skill Profession

Other General



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    Unlock Your Tech Support Potential: Insight & Career Growth Guide


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