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Team Leader, Operatios | Mercado Libre - MPCredits Job Opening In Bogotá – Now Hiring Concentrix


Job description

Job Title

Team Leader, Operatios | Mercado Libre - MPCredits

Job Description

The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates.

This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.

Essential Functions/Core Responsibilities

  • Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
  • Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
  • Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations
  • Communicate expectations to employees and provide timely updates
  • Provide subject matter expertise in handling escalated customer calls as needed
  • Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input.

    Schedule and organize team activities
  • Stay current on internal work processes, policies and procedures.

    Attend required manager development training
  • Promote the Concentrix values through both behavior and attitude, including being an advocate for team members

Qualifications (Candidate Profile)

  • Associate's degree in related field with two to four years of relevant experience preferred
  • Highly motivated individual with skills to develop and coach team members to achieve performance expectations
  • Work well under pressure and follow through on items to completion
  • Strong communication skills, both written and verbal
  • Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
  • Ability to mentor, coach and provide direction to a team of employees
  • Willingness to work a flexible schedule

Career Level

  • Mid-Senior level

Employment type

  • Full-time

Job function

  • Information Technology

Industries

  • IT Services and IT Consulting

Location

COL Bogota - Mallplaza - Avenida Calle 19 # 28 - 80

Language Requirements

Spanish

#J-18808-Ljbffr

Required Skill Profession

Banca Y Crédito


  • Job Details

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Unlock Your Team Leader Potential: Insight & Career Growth Guide


Real-time Team Leader Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Team Leader in Bogotá, Colombia, highlighting market share and opportunities for professionals in Team Leader roles.

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Are You Looking for Team Leader, Operatios | Mercado Libre MPCredits Job?

Great news! is currently hiring and seeking a Team Leader, Operatios | Mercado Libre MPCredits to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Concentrix adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Team Leader, Operatios | Mercado Libre MPCredits Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Bogotá. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Team Leader, Operatios | Mercado Libre MPCredits?

Key qualifications for Team Leader, Operatios | Mercado Libre MPCredits typically include Banca Y Crédito and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Team Leader, Operatios | Mercado Libre MPCredits Job Success

Concentrix interview tips for Team Leader, Operatios | Mercado Libre   MPCredits

Here are some tips to help you prepare for and ace your Team Leader, Operatios | Mercado Libre MPCredits job interview:

Before the Interview:

Research: Learn about the Concentrix's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

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Turn Off Phone: Avoid distractions during the interview.

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