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Urgent! Team Leader, Operatios | Mercado Libre - MPCredits Job Opening In Bogotá – Now Hiring Concentrix

Team Leader, Operatios | Mercado Libre MPCredits



Job description

Job Title

Team Leader, Operatios | Mercado Libre - MPCredits

Job Description

The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates.

This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.

Essential Functions/Core Responsibilities

  • Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
  • Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
  • Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations
  • Communicate expectations to employees and provide timely updates
  • Provide subject matter expertise in handling escalated customer calls as needed
  • Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input.

    Schedule and organize team activities
  • Stay current on internal work processes, policies and procedures.

    Attend required manager development training
  • Promote the Concentrix values through both behavior and attitude, including being an advocate for team members

Qualifications (Candidate Profile)

  • Associate's degree in related field with two to four years of relevant experience preferred
  • Highly motivated individual with skills to develop and coach team members to achieve performance expectations
  • Work well under pressure and follow through on items to completion
  • Strong communication skills, both written and verbal
  • Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
  • Ability to mentor, coach and provide direction to a team of employees
  • Willingness to work a flexible schedule

Career Level

  • Mid-Senior level

Employment type

  • Full-time

Job function

  • Information Technology

Industries

  • IT Services and IT Consulting

Location

COL Bogota - Mallplaza - Avenida Calle 19 # 28 - 80

Language Requirements

Spanish

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Required Skill Profession

Banca Y Crédito



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