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Urgent! Team Leader call center Job Opening In Colombia, Colombia – Now Hiring BPO Global Services S.A.S

Team Leader call center



Job description

# Team Leader call centerMedellínIn person1.968.000 $ to 2.168.000 $ (Gross Monthly)2 PositionsIndefinite term contract31-Oct-2025Full timeEn BPO Global Services, somos una comunidad inclusiva y diversa de Talentos Globales que construimos lazos auténticos en cada interacción.Actualmente estamos buscando un/a Team Leader con experiencia en plataformas de call center, que tenga gran capacidad de liderazgo y excelencia operativa, para unirse a nuestro equipo y llevar nuestros resultados al siguiente nivel.Supervisar el cumplimiento de las metas operativasMonitorear indicadores clave (KPI): número de llamadas, conversión, ventas efectivas, calidad de servicio, productividad.Coordinar turnos, asistencia y distribución de cargas de trabajo del equipo.Garantizar el cumplimiento de los ANS/SLAs definidos con el cliente.Liderar, motivar y orientar a los agentes en el logro de resultados.Realizar coaching individual y retroalimentación constante sobre desempeño.Detectar necesidades de capacitación y coordinar entrenamientos con el área de formación.Fomentar el trabajo en equipo, la motivación y la retención de talento.

Salario básico de $1.968.000 COP + prestaciones legales vigentes + Bonificación de $200.000 COP por cumplimento de indicadores Contrato a término indefinido Día libre por tu cumpleaños Acceso a vacaciones desde tu contratación Excelente ambiente laboral y cultura de apoyo### ** Requisitos para aplicar:**Formación académica: Técnico, tecnólogo o profesional en Administración y Comercio: Administración, Contaduría, Negocios Internacionales, Mercadeo, Finanzas.Experiencia laboral: Mínimo 6 meses de experiencia liderando equipos de call center.Conocimiento en herramientas ofimáticas (Excel, Word, etc.).Habilidades en liderazgo, orientación a resultados, enfoque al cliente, trabajo en equipo y resolución de problemas.### **¡Postúlate ahora y sé parte de una compañía donde tu talento y liderazgo marcarán la diferencia!**### Requirements##### StudiesCollege/Technical Career##### LanguagesSpanish - Native##### SkillsGestión de equiposNegociaciónTrabajo en equipoOrientación al logroLiderazgo### Valued##### Professional experienceMenos de 1 año### About BPO Global Services S.A.SBPO GLOBAL SERVICES es una organización colombiana con presencia global especializada en la tercerización de Contact Center, Tecnología de la información (ITO) Y Procesos de Conocimiento (KPO), brindando soluciones a la medida que se ajustan a sus necesidades en la consecución, mantenimiento y recuperación de clientes.

Nuestro propósito es Crear Lazos y nuestra misión es trabajar diariamente en busca de la perfección de la calidad y la efectividad de los servicios entregados a nuestros clientes, brindando soluciones puntuales que fortalezcan sus productos y servicios en el mercado Nacional e Internacional.

Actualmente tenemos presencia en más de 15 países a lo largo de 4 continentes, somos más de 300 colaboradores, siendo el multilingüismo uno de nuestros diferenciales (atendemos clientes en 6 idiomas).
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Required Skill Profession

Servicios De Rr. Hh.



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    Unlock Your Team Leader Potential: Insight & Career Growth Guide


  • Real-time Team Leader Jobs Trends in Colombia, Colombia (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Team Leader in Colombia, Colombia using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 2387 jobs in Colombia and 96 jobs in Colombia. This comprehensive analysis highlights market share and opportunities for professionals in Team Leader roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

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  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at BPO Global Services S.A.S adheres to the cultural norms as outlined by Expertini.

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    • 1. Independence
    • 2. Loyalty
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    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Colombia laws and regulations
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    BPO Global Services S.A.S interview tips for Team Leader call center

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