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Urgent! Talent Pool - Customer Success Manager Job Opening In WorkFromHome – Now Hiring dLocal

Talent Pool Customer Success Manager



Job description

Why should you join dLocal?

dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets.

Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly.

As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets.

By joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health and learning benefits, among others.

Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people’s daily lives.

We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.

What's the opportunity?

As our Customer Success Manager, you’ll play a key role in building and nurturing strong relationships with our customers.

You’ll be the trusted partner they rely on — guiding them, supporting them, and helping them get the most out of our solutions.

If you're a proactive and analytical professional who’s passionate about customer success and thrives in a dynamic, collaborative environment, we want to hear from you!

This is a Talent Pool for you to show your interest in being part of the Customer Success Team at dLocal as a Customer Success Manager.

As soon as we have the right position for you, we will contact you!

What skills do I need?

  • Our ideal candidate is a good communicator, an excellent listener, self-motivated, a natural problem solver, and a great multitasker who can work in a fast-paced, dynamic environment
  • Fluent in written and verbal English
  • Customer Success experience (B2B preferred)
  • Advanced analytical skills and familiarity with Excel/Looker/QuickSide/SQL
  • Experience in payments - Huge advantage
  • Background in Project Management or Customer Success Management with a proven track record of meeting or exceeding program goals
  • Ability to travel
  • Team spirit and proactive behavior

What do we offer?

  • Remote work: work from anywhere or one of our offices around the globe!
  • Flexibility: we have flexible schedules and we are driven by performance
  • Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity
  • Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded
  • Learning & development: get access to a Premium Coursera subscription
  • Language classes: we provide free English, Spanish, or Portuguese classes
  • Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
  • dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team?

    We’ve got your back!
  • For people based in Montevideo (Uruguay) applying to non-IT roles, 55% monthly attendance to the office is required

What happens after you apply?

Our Talent Acquisition team is invested in creating the best candidate experience possible, so don’t worry, you will definitely hear from us.

We will review your CV and keep you posted by email at every step of the process!

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Required Skill Profession

Gestión De Proyectos Y Procesos



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    Unlock Your Talent Pool Potential: Insight & Career Growth Guide


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  • Interview Tips for Talent Pool Customer Success Manager Job Success
    dLocal interview tips for Talent Pool   Customer Success Manager

    Here are some tips to help you prepare for and ace your job interview:

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    • Research: Learn about the dLocal's mission, values, products, and the specific job requirements and get further information about
    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
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    • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
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