Systems Reliability Engineer Lead

Job description

As a member of the International banking Systems Reliability Office team, the System Reliability Engineer (SRE) will collaborate with a team that will work with application teams, infrastructure teams, and business partners to continuously improve the stability, reliability and efficiency of our Regional systems through Site Reliability Engineering (SRE) based principles and practices that will include continuous people, process and technology (automating all the things) enhancements in support of our rapidly changing technology product portfolio.

You will work cross-functionally amongst a variety of teams and be a core contributor in all significant engineering service or solutions delivered to Systems Reliability Office stakeholders.

You will also have an understanding 'what could go wrong', solve complex problems and have a flare for communicating and leading discussions with technical and business partners.

You will work directly with Application Engineering teams to both maintain and operate our existing technology and build our next generation of technologies.

You will leverage your deep experience with IT Service Delivery and IT Service Management to standardize and improve operations, analysis and service levels across the International Banking portfolio.

Key Accountabilities:

• Work in collaboration with Application Engineering, Quality, Product and Data Engineering teams to Champion SRE/ DevOps culture and practices

• Collaborate with a team of Reliability Engineers working closely with software development, Quality, Product and Data Engineering teams as a Champion of SRE/ DevOps culture and practices

• Contribute to management of Service Level Objectives with senior development and business leads

• Contribute to initiatives to continuously refine our build, plan and deploy practices for improved stability, reliability, efficiency, repeatability and security.

You'll create plans, collaborate with other SROs and DevOps team members - coordinating activity with development and business leads to increase service levels, lower costs, and support delivery velocity objectives

• Work closely with Development and operations teams to lead troubleshooting of our most severe incidents – leading senior stakeholder communication, driving problem-solving (e.g., log analysis, non-invasive tests) and debugging with best practice techniques

• Working with application teams, implement, improve and coach service management best practices to improve overall service delivery

• Participate in continuous improvement and execution of quality and timely major incident root cause analysis and blameless post-mortem activities to ensure we take action to avoid similar problems in the future.

• Contribute to prioritization of reliability features and contribute to the design, development and delivery of effective tooling, alerts, and automated responses to identify and address reliability risks.

• Lead in-depth technical and data analysis to gauge service trends and drive improvements.

• Contribute to proactive technical communication of reliability, stability and efficiency results (based on Service Level Objectives), service health (via dashboards) key reliability risks and issues to senior business and technology stakeholders – to prioritize activity (based on trend analysis) and direct investment and action.

• Assisting in improving infrastructure automation, efficiency, and cost

• Ensure solutions are automated where possible while improving operational efficiency, reducing operating risk and delivering quality services.

• Definition of guidelines, tools, good practices and processes as an SRE Framework that should be implemented by the stream aligned teams.

• Responsible for the adoption of the SRE Framework by development teams (stream aligned), product owners team and local SREs.

• Champion/ambassador of the practice across the IB regions.

Guarantee that local SREs are onboard on the practice.

• Constantly seeks opportunities to improve the platform aligned with the defined SLOs.

• Manages the KTLO backlog acting as a product owner.

• Constantly seeks new toiling reduction opportunities, automatizing the manual and repetitive labor as much as possible.

Education / Experience / Other Information

• Excellent communication (both verbal and written).

The ability to communicate confidently and clearly on conference calls, in meetings, via email, etc.

at all levels of the organization is essential

• 8+ years' experience in IT with at least 3 years in a leadership capacity – directly or indirectly

• Degree in Computer Science, Engineering, or equivalent experience.

• ITIL V3/v4 Foundation Cert.

in ITSM an asset

• Experience with ITSM tools (ServiceNow, a plus) with strong understanding of SRE and service management principles

• Well-rounded broad knowledge of OS platforms (Linux/UNIX), Networking, Web Systems and IT Ops

• Advanced understanding of SOA or microservices architecture concepts

• Proeficient in Reliability practices, definition and follow up on SLOs, SLIs and SLAs, Error Budget management.

• Experience on Logging and Tracing tools, Splunk, FluentBit, OpenTelemetry.

• Experience on Monitoring tools, Dynatrace, SpringBoot Microservices monitoring.

• Experience in Infrastructure technology, ArgoCD, Terraform, Kubernetes, Helm, Docker, Istio, Cloud GCP.

• Experience in automation tools and technology, Jenkins, Python, BitBucket, Bash scripting.

• Experience in Log analysis, Root Cause Analysis, Blameless PostMortem, and Playbook/Runbook formulation.

• Experience in tools and practices for Non Functional Testing, OpenAPI specification, Graphana K6, Gatling, Postman.

• Nice to have, experience on Chaos Enginering tools, Gremlin, Netflix Chaos Monkey, Litmus Chaos or similar.

Required Skill Profession

Other General