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Urgent! Systems Administrator, Customer Operations II Job Opening In Colombia, Colombia – Now Hiring Emapta Global

Systems Administrator, Customer Operations II



Job description

Empowering Technology, Elevating Care

Connect innovation with purpose as you manage the systems powering better healthcare experiences worldwide.

This role offers the chance to shape the future of healthcare operations through advanced systems management-all while enjoying a flexible setup and the freedom to balance your personal life.

It's an international opportunity designed for impact, innovation, and balance.

Job Description

As a
Systems Administrator, Customer Operations II
, you'll manage and optimize Customer Success technologies, configuring, maintaining, and evolving systems to improve efficiency, scalability, and performance.

You'll collaborate across teams to design seamless workflows, ensuring technology empowers both people and purpose.

Job Overview

Employment type: Indefinite term type contract

Shift: Day Shift, Weekends Off (08:00 AM - 05:00 PM MST preferred)

Work setup: Work From Home

Exciting Perks Await

  • 5 days work week
  • Weekends off
  • Work-from-home arrangement
  • 20 vacation days in total
  • Prepaid medicine
  • Fully customized Emapta laptop and peripherals
  • Indefinite term type contract
  • Direct exposure to our clients
  • Career growth opportunities
  • Diverse and supportive work environment
  • Prime Office Locations - Bogotá and Medellin
  • Unlimited upskilling through Emapta Academy courses (Want to know more?

    Visit
    )

The Qualifications We Seek

  • 3+ years of direct experience in technology administration
  • Salesforce Administration experience
  • Proficiency in
    Excel/Google Sheets (formulas, pivot tables, and charts)
  • General understanding of database concepts
  • Administrator experience in a production environment
  • Experience in system integration and best practices
  • Experience in operational solution design
  • Familiarity with concepts and methodologies for effective technology adoption and scaling across operations
  • Strong troubleshooting and problem-solving skills
  • Excellent attention to detail
  • Ability to work with autonomy
  • Knowledge of programmatic best practices for cross-functional collaboration
  • Ability to identify systemic issues, recommend solutions, and implement improvements
  • Willingness to take on additional duties as assigned by management

Preferred Qualifications:

  • At least 1 year of Gainsight administration experience
    or
    minimum Level 2 Gainsight certification
  • Experience with telephony/IVR management

Your Daily Tasks

  • Design, develop, test, and iterate workflows in Salesforce, Gainsight, NiceInContact, and other Customer Success software.

  • Configure and administer solutions for Customer Operations.

  • Collaborate with cross-functional teams to gather requirements and translate them into technical solution designs.

  • Present and demonstrate solutions to internal customers with sound recommendations and best practices.

  • Participate in design reviews and technical discussions with technology partners and internal stakeholders.

  • Isolate, triage, and resolve bugs and issues.

  • Execute and manage technology roadmaps, and assist in their development.

  • Identify opportunities to enhance existing solutions, features, and functionality.

  • Research and evaluate emerging technology solutions that align with Customer Success business needs or operational efficiencies.

  • Contribute creative and innovative solutions to the team.

About the Client

Technology that Connects Care and Innovation

Our client is
a leader in healthcare technology, providing a complete EHR+ platform
that connects care, billing, scheduling, and reputation management.

Their cloud-based, AI-powered software empowers healthcare providers to simplify operations and improve patient experiences.

Trusted by over 42,000 practices in the U.S., they continue to redefine healthcare operations through connectivity, simplicity, and innovation.

Welcome to Emapta Colombia

At Emapta, you're not just joining an industry-leading outsourcing provider; you're becoming part of a community that celebrates the rich cultural tapestry of Colombia.

Our track record of success and diverse international clientele across various industries provide a solid foundation for your career.

With
over 1,000 global partners
preferring to open remote jobs in the country, our vision is to help you and thousands more Colombians reach your full potential and dreams without the need to leave the country and work abroad.

Join forces with passionate professionals who share the desire to make a meaningful impact through premium global opportunities, all at your fingertips.

Emapta isn't just a company; it's a community that values the balance between work and life.

Start a truly exciting journey with us and discover how your talent can flourish in a setting that celebrates the spirit of Latin America.

#EmaptaEra


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