We are building a senior surveillance team in Bogotá.
You will oversee live operations, detect and document irregularities in real time, support investigations with solid evidence, and partner with Risk, Compliance and Operations to keep processes tight.
This role also mentors the team and improves SOPs, workflows and training.
Compensation
• COP 4,600,000 base per month
• Up to COP 1,400,000 per month after go-live (monthly performance allowance)
Schedule
Rotating shifts in a 24x7 operation.
Evening and weekend availability required.
Responsibilities
• Oversee live operations and ensure adherence to internal policies and regulatory standards
• Identify and report irregularities with accurate, timely incident records
• Collect evidence, review footage or data, and prepare incident reports for investigations
• Work cross-functionally with Risk, Compliance and Operations to protect process integrity
• Provide guidance and mentorship during complex or sensitive situations
• Improve surveillance techniques, operational workflows and training programs
• Maintain confidentiality and the highest ethical standards
Requirements
• English C1 with excellent written and verbal communication
• Proven experience in surveillance, monitoring, SOC or control room environments (senior or lead experience preferred)
• Strong knowledge of operational risk, compliance basics and industry best practices
• High attention to detail and fast anomaly detection in dynamic settings
• Comfortable with rotating shifts in a 24x7 operation
• Office 365 proficiency and familiarity with surveillance or monitoring software
• Nice to have: SQL, Tableau or other BI tools; background in process improvement or security
Benefits
• Extensive training and ongoing professional development
• Competitive salary with shift allowances when applicable
• Tech focused environment and cross-team collaboration
• Health and wellness programs
• Company-sponsored events and team-building activities
• Real opportunities for career growth