Join to apply for the Support Sales OFR role at DHL Global Forwarding
Location: GSC BOG
Support with spot quotes, monthly status and performance reports for OFR related to the operation.
Title: Specialist SLS (OFR)
Key Responsibilities:
- Receive quote request
- Review that all information provided by the internal/external customer is clear and complete or ask for it when needed
- In case there is not any specific rate, contact the corresponding stations following up to meet the time
- Answer with the quote within the corresponding time (high, medium or low priority)
- Follow up on the quote status until getting a customer decision taking into account the TAT of the scope
- Generate performance reports weekly/monthly based on the KPIs, hit rate and information that the BP needs to receive
- Find improvements and efficiencies and discuss open topics and issues
- Training the team members when needed to support as back up – also learn about other scopes within OFR and the rest of the Sales Service Line
Skills / Requirements:
- Professionals/students in Industrial Engineering, Business Administration, International Business or similar occupations
- Good level of MS Excel and other MS Office tools
- High level of English (dialogue, writing, listening)
- Customer service and communication skills
- Teamwork and autonomy
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industries: Transportation, Logistics, Supply Chain and Storage
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