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Support Executive Job Opening In Bogotá – Now Hiring Darwin AI


Job description

We are looking for someone to join our Operations team as a Support Executive, who not only understands the importance of providing exceptional service but is also passionate about technology and AI.

This role is ideal for someone who enjoys both technical problem-solving and client-facing strategy
.

This is a great opportunity to work at the intersection of AI, engineering, and customer success.

As part of our Support team, you will play a key role in the first phase of the customer journey—helping clients realize the value of Darwin AI from day one.

In this role, you will:

  • Build, configure, and customize AI assistants using internal tools and, when necessary, simple scripts or logic workflows.
  • Act as a first line of defense for technical issues, reproducing bugs, analyzing logs, and escalating to engineering team when required.
  • Troubleshoot API integrations, authentication flows, and data connectivity issues.
  • Collaborate with Product teams to identify recurring customer pain points and propose enhancements.
  • Contribute to the technical knowledge base with playbooks, FAQs, and troubleshooting guides.
  • Maintain proactive and clear communication with clients across multiple channels (email, WhatsApp, Slack).

Requirements

  • Bachelor’s degree in Engineering, Computer Science, Information Technology, or related fields.
  • 1–3 years of experience in technical support, onboarding, or implementation engineering roles.
  • Previous exposure to SaaS platforms, AI/ML products, or enterprise integrations.

  • Experience with ticketing systems (Zendesk, Jira, Freshdesk) and CRM tools.

  • Strong problem-solving and analytical skills with the ability to debug technical issues.

  • Ability to read and write basic scripts (Python/JavaScript) is a plus.

  • Experience with cloud platforms (AWS, GCP, Azure) is a plus.
  • Strong communication skills with the ability to translate technical concepts for non-technical users.

Benefits

●   Language Classes: Access to language classes (English, Portuguese, Spanish) to enhance communication skills.

●   OpenAI Premium License: Complimentary access to an OpenAI premium license for personal or professional use.

●   Paid Time Off: Enjoy 25 days/year of paid vacations and holidays to recharge and maintain a healthy work-life balance.

●   Soft Hybrid Work: We meet one day/week in our Co Work offices, the rest of the time you can work remotely from wherever you like!

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your Support Executive Potential: Insight & Career Growth Guide


Real-time Support Executive Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Support Executive in Bogotá, Colombia, highlighting market share and opportunities for professionals in Support Executive roles.

16522 Jobs in Colombia
16522
962 Jobs in Bogotá
962
Download Support Executive Jobs Trends in Bogotá and Colombia

Are You Looking for Support Executive Job?

Great news! is currently hiring and seeking a Support Executive to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Darwin AI adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Support Executive Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Bogotá. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Support Executive?

Key qualifications for Support Executive typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Support Executive?

To improve your chances of getting hired for Support Executive, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Support Executive Job Success

Darwin AI interview tips for Support Executive

Here are some tips to help you prepare for and ace your Support Executive job interview:

Before the Interview:

Research: Learn about the Darwin AI's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Support Executive interview at Darwin AI, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Darwin AI's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Support Executive Positions

Setting up job alerts for Support Executive is easy with Colombia Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!