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Support Engineer Job Opening In Madrid – Now Hiring ION Group


Job description

The Role:

We are looking for a Service Specialist that will be involved in the current and future delivery support and maintenance of services.

You will play a key role in assisting customers both from technical and functional points of view.

The Service Management Team is responsible for technical investigation, keeping customers updated and reporting potential software defects to Development teams.

Technical Support also takes the lead in service restoration in the event of software or hardware failures, capacity planning and Business Continuity testing of the Hosted environment.

Key Responsibilities

  • Responds to customers’ inquiries relating to technical and functional issues with our products through phone, email, and case management system.

  • Track inquiry resolution progress.

  • Communicates updates effectively and promptly to the client.

  • Builds up and maintains a knowledge of the software supported, including database structure and configuration files to assist in issue investigation.

  • Deals with unexpected events or failures which limit clients use of the supported systems.

  • Carries out application system checks, aiming to identify and resolve issues before they affect clients.

  • Develops strong working relationships with other departments and third-party vendors to assist with the delivery of our service to clients.

  • Supports customers on testing new or changed products and services to ensure that they meet defined requirements.

  • Assists with releases and deployments of services components.

  • Participates in all the activities related to the IT security and cybersecurity with the aim of mitigating risk and supporting recovery programs for the area of responsibility.

    Runs system analysis to identify potential issues.

  • Adheres to best practice and department procedures for client communications, incident progression and investigation.

  • Participates in the team shift patterns and assists with weekend work and out of hours escalation when required.

Required Skills, Experience, and Qualifications

  • Degree in Computer Science, Computer Engineering or related technical degree or equivalent work experience.

  • Have an enquiring mind with an analytical and proactive approach to problem solving, even when under pressure
  • Good knowledge of Linux (and/or other Unix), and familiarity at the command line is preferred.

  • Good knowledge of SQL and PL/SQL language.

  • Knowledge of IT security and cybersecurity best practices.

  • Ability to troubleshoot and approach problem solving in a logical manner.

  • Knowledge of financial industry is considered a plus.

  • Excellent written and verbal communication skills in English and Spanish.

  • A confident and professional manner.

  • Able to manage own time and a changing workload.

  • Co-operative approach to working with team members and other departments.

  • Able to view situations from a customer perspective and act accordingly.

  • Willingness to work shifts.

  • Availability to work on weekends.

  • EU Work Permit.

About Us:

We’re a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments.

Founded in 1999, we’ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world.

ION is a rapidly expanding and dynamic group with 13,000 employees and offices in more than 40 cities around the globe.

Our ever-expanding global footprint, cutting edge products, and over 40,000 customers worldwide provide an unparalleled career experience for those who share our vision.

ION is committed to maintaining a supportive and inclusive environment for people with diverse backgrounds and experiences.

We respect the varied identities, abilities, cultures, and traditions of the individuals who comprise our organization and recognize the value that different backgrounds and points of view bring to our business.

ION adheres to an equal employment opportunity policy that prohibits discriminatory practices or harassment against applicants or employees based on any legally impermissible factor.

#J-18808-Ljbffr

Required Skill Profession

Other General


  • Job Details

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Unlock Your Support Engineer Potential: Insight & Career Growth Guide


Real-time Support Engineer Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Support Engineer in Madrid, Colombia, highlighting market share and opportunities for professionals in Support Engineer roles.

7293 Jobs in Colombia
7293
132 Jobs in Madrid
132
Download Support Engineer Jobs Trends in Madrid and Colombia

Are You Looking for Support Engineer Job?

Great news! is currently hiring and seeking a Support Engineer to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at ION Group adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Colombia laws and regulations

What Is the Average Salary Range for Support Engineer Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Madrid. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Support Engineer?

Key qualifications for Support Engineer typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Support Engineer?

To improve your chances of getting hired for Support Engineer, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Support Engineer Job Success

ION Group interview tips for Support Engineer

Here are some tips to help you prepare for and ace your Support Engineer job interview:

Before the Interview:

Research: Learn about the ION Group's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Support Engineer interview at ION Group, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the ION Group's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Support Engineer Positions

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