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Urgent! Support Engineer - LATAM Job Opening In Medellín – Now Hiring TechPulse



Job description

Location : Medellin (Laureles (by Viva Laureles)), Colombia (No remote work)

Available Positions : 3

Available Shifts : From 8:00 AM to 5:00 PM, Monday through Friday.

(Holiday work may be required depending on company needs, with advance notice provided)

Salary Range : $4,000,000 - $7,000,000 COP per month, based on experience and English proficiency

Company Overview : TechPulse, an IT Managed Services Provider, seeks a motivated individual to join our team as a Support Engineer.

This full-time role offers a competitive salary, overtime pay, and benefits.

We are looking for someone to start immediately to support our client's IT infrastructure, which includes servers, storage, firewalls, routers, and desktops.

Key Responsibilities :

  • Provide technical support in-person, via phone, or electronically through email.

  • Log all help desk interactions with detailed notes and accurate timekeeping in our ticketing system.

  • Support Microsoft 365 environments, including Office 365, AzureAD, Intune, and Autopilot.

  • Offer technical assistance for modern operating systems such as Windows 10, Windows 11, MacOS, Android, and iOS.

  • Manage urgent situations effectively by identifying critical issues and escalating them appropriately.

  • Document solutions, track problems, route requests, and manage software licenses and installations.

  • Work independently and collaboratively on multiple projects or tasks.

Minimum Qualifications :

  • At least 1 year of experience in a technical support role within an MSP Helpdesk, or
  • At least 2 years of helpdesk experience in a corporate IT environment, plus
  • At least 1 year of Office 365 support experience in a multitenant setting.

Desirable Technical Skills/Experience :

  • Basic understanding of Windows Server (DHCP, DNS, File Sharing, etc.).

  • Desktop support for AD and AzureAD environments on Windows 10/11.

  • Familiarity with Autopilot/Intune, PC hardware, software, and peripheral troubleshooting.

  • Experience with Microsoft Azure Virtual Desktop or VMware Horizon.

  • VoIP-based PBX systems knowledge.

  • Certifications are a plus but not required.

Business Skills Required :

  • Excellent written and verbal communication skills (C1 level English preferred).

  • Self-managed, detail-oriented, and consistent in delivering quality work.

  • Professional demeanor, punctuality, and strong team collaboration skills.

  • A passion for continual learning and personal growth.

Additional Benefits :

  • All legally mandated Colombian benefits
  • Paid Time Off beyond legal requirements
  • Education and professional development benefits
  • Opportunities for career growth within the company

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Required Skill Profession

Instalación Mantenimiento Reparación



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