Location : Medellin (Laureles (by Viva Laureles)), Colombia (No remote work)
Available Positions : 3
Available Shifts : From 8:00 AM to 5:00 PM, Monday through Friday.
(Holiday work may be required depending on company needs, with advance notice provided)
Salary Range : $4,000,000 - $7,000,000 COP per month, based on experience and English proficiency
Company Overview : TechPulse, an IT Managed Services Provider, seeks a motivated individual to join our team as a Support Engineer.
This full-time role offers a competitive salary, overtime pay, and benefits.
We are looking for someone to start immediately to support our client's IT infrastructure, which includes servers, storage, firewalls, routers, and desktops.
Key Responsibilities :
- Provide technical support in-person, via phone, or electronically through email.
- Log all help desk interactions with detailed notes and accurate timekeeping in our ticketing system.
- Support Microsoft 365 environments, including Office 365, AzureAD, Intune, and Autopilot.
- Offer technical assistance for modern operating systems such as Windows 10, Windows 11, MacOS, Android, and iOS.
- Manage urgent situations effectively by identifying critical issues and escalating them appropriately.
- Document solutions, track problems, route requests, and manage software licenses and installations.
- Work independently and collaboratively on multiple projects or tasks.
Minimum Qualifications :
- At least 1 year of experience in a technical support role within an MSP Helpdesk, or
- At least 2 years of helpdesk experience in a corporate IT environment, plus
- At least 1 year of Office 365 support experience in a multitenant setting.
Desirable Technical Skills/Experience :
- Basic understanding of Windows Server (DHCP, DNS, File Sharing, etc.).
- Desktop support for AD and AzureAD environments on Windows 10/11.
- Familiarity with Autopilot/Intune, PC hardware, software, and peripheral troubleshooting.
- Experience with Microsoft Azure Virtual Desktop or VMware Horizon.
- VoIP-based PBX systems knowledge.
- Certifications are a plus but not required.
Business Skills Required :
- Excellent written and verbal communication skills (C1 level English preferred).
- Self-managed, detail-oriented, and consistent in delivering quality work.
- Professional demeanor, punctuality, and strong team collaboration skills.
- A passion for continual learning and personal growth.
Additional Benefits :
- All legally mandated Colombian benefits
- Paid Time Off beyond legal requirements
- Education and professional development benefits
- Opportunities for career growth within the company
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