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Support Consultant - Measurement Applications (Hybrid Work Schedule) Job Opening In Bogotá – Now Hiring Quorum Software


Job description

Overview

As a Support Consultant, you will join a highly effective global team known for delivering exceptional client support.

This role is perfect for growth-focused individuals.

You'll have the opportunity to hone your problem-solving skills while learning about software support best practices as you resolve issues rapidly and efficiently in a fast-paced technical environment.

A strong passion for customer satisfaction and a commitment to continuous learning are essential.

Responsibilities

  • Responsible for managing a backlog of customer issues, including the ticket's life cycle, which includes issue triage, documenting software defects, testing, offering resolution guidance and ensuring a positive customer experience by delivering on SLA timelines.
  • Collaborate effectively with global cross-functional teams, including products, engineering, etc.

    to resolve customer issues.
  • Responsible for taking resolved customer issues and curating them into a knowledge base system
  • Ability to set achievable goals and deadlines and maintain a commitment to achieving goals in the face of obstacles and frustrations
  • Responsible for providing both periodic after-hours support for critical issues and participating in a formal on-call rotation
  • And other duties as assigned.
  • Core Competencies

  • Strong problem-solving skills and an ability to critically analyze complex issues and situations to resolve them promptly and professionally.
  • Ability to deliver excellent customer service by taking initiative, demonstrating effective written and verbal communication, and having a strong sense of urgency in achieving positive outcomes.
  • Ability to work effectively with internal and external stakeholders to resolve problems.

    Skilled in active listening, empathy, and conflict resolution, fostering a collaborative and positive work environment.
  • Enthusiastic commitment to supporting team members, continuous learning, personal and professional growth
  • Requirements

  • Candidates must possess a bachelor's degree or above.

    Preferred candidates usually have degrees in areas like Accounting, Computer Science, Engineering, or similar fields.
  • A minimum of 1 year of experience in providing software solution support is required for this position
  • Excellent written and verbal communication skills in English
  • Candidates must possess a foundational understanding of SQL or demonstrate the ability to rapidly attain proficiency.

    The ideal candidate will demonstrate the ability to analyze data in SQL and read C++ or C# code to grasp the logic behind processes for effective troubleshooting.
  • Familiarity with IT Service Management tools such as Salesforce, ServiceNOW, JIRA, and ADO to effectively manage Customer Service Management engagements.
  • Proficiency in Microsoft Office Suite
  • Fluent in English and Spanish, both written and verbal
  • Candidates with experience in the Oil and Gas industry are encouraged to apply

    Additional Details

  • Background Check: The successful candidate will need to successfully complete the following clearances: Criminal History Check, Education Verification, Employment Verification, Driver’s License Verification and Passport/ID validation.
  • Visa Sponsorship: Employment eligibility to work with Quorum Software in Colombia is required as the company will not pursue visa sponsorship for this position.

    The successful candidate will be required to ensure they maintain and renew any visas or permits that grant employment eligibility where applicable.
  • Current professional card or registration in Colombia (if applicable): The successful candidate will be required to present their professional card or registration information if the role is deemed to be regulated.
  • Onboarding Medical: The successful candidate will be required to undergo an onboarding medical examination prior to commencement of employment, in accordance with Colombian legislation.
  • Please Submit your CV/Resumé in English.Resumes not submitted in English will not be considered.

    About Quorum Software
    Quorum Software connects people and information across the energy value chain.

    Twenty years ago, we built the first software for gas plant accountants.

    Pipeline operators came next, followed by land administrators, pumpers, and planners.

    Since , Quorum has helped thousands of energy workers with business workflows that optimize profitability and growth.

    Our vision for the future connects the global energy ecosystem through cloud-first software, data standards, and integration.

    The trusted source of decision-ready data for 1,+ companies, Quorum Software makes the essential connections that let us work better together in the connected energy workplace.

    For more information, visit quorumsoftware.com.

    Quorum Diversity Statement: At Quorum, we are committed to fostering, cultivating, and preserving a culture of belonging.

    We want to be the place where a diverse pool of talented people join us, stay with us and do their best work.

    With a diverse team of employees, we grow and learn better together.

    The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and our achievements.

    We are fully focused on equity and equality and believe deeply in diversity of race, gender, sexual orientation, age, religion, ethnicity, national origin, ability, neurodiversity and all the other characteristics that make us unique.

    Quorum Business Solutions and Quorum Software are Equal Opportunity Employers.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, ancestry, veteran status, disability, genetic information, or any other basis protected by law.

    Those applicants requiring reasonable accommodation to the application and/or interview process should notify a member of the Human Resources Department

    Required Skill Profession

    Computer Occupations


    • Job Details

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    Unlock Your Support Consultant Potential: Insight & Career Growth Guide


    Real-time Support Consultant Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Support Consultant in Bogotá, Colombia, highlighting market share and opportunities for professionals in Support Consultant roles.

    12790 Jobs in Colombia
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    Download Support Consultant Jobs Trends in Bogotá and Colombia

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    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Quorum Software adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Colombia laws and regulations

    What Is the Average Salary Range for Support Consultant Measurement Applications (Hybrid Work Schedule) Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Bogotá. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Support Consultant Measurement Applications (Hybrid Work Schedule)?

    Key qualifications for Support Consultant Measurement Applications (Hybrid Work Schedule) typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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    Interview Tips for Support Consultant Measurement Applications (Hybrid Work Schedule) Job Success

    Quorum Software interview tips for Support Consultant   Measurement Applications (Hybrid Work Schedule)

    Here are some tips to help you prepare for and ace your Support Consultant Measurement Applications (Hybrid Work Schedule) job interview:

    Before the Interview:

    Research: Learn about the Quorum Software's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

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    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

    Be Positive: Focus on your strengths and accomplishments.

    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your Support Consultant Measurement Applications (Hybrid Work Schedule) interview at Quorum Software, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Quorum Software's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

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